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Ask Anas Your Own Question
Anas
Anas, Computer Support Specialist
Category: Email
Satisfied Customers: 1001
Experience:  Microsoft Certified Solutions Expert (MCSE)
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Outlook, laptop, none available, no

Customer Question

JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: outlook
JA: How do you usually access Outlook? On a phone or tablet, or through a web browser?
Customer: laptop
JA: What troubleshooting have you tried?
Customer: none available
JA: Anything else you want the Email Expert to know before I connect you?
Customer: no
Submitted: 16 days ago.
Category: Email
Expert:  Anas replied 16 days ago.

Hello and welcome to JustAnswer services. This is Anas and I will be assisting you with your issue today. I am sorry for the trouble you are facing. I know that can be frustrating. Hopefully, we can get this resolved quickly. As I understand you are facing an issue with your email account.

Could you please elaborate on your issue?

Customer: replied 16 days ago.
can I just share my screen with you it would be easier
Expert:  Anas replied 16 days ago.

Are you facing this issue with your Outlook account?

Expert:  Anas replied 16 days ago.

I have opened the remote support to the expert pool, someone who can connect will get back to you. You will get notified as soon as a remote expert connects with you. Are you facing this issue with your Outlook account?

Customer: replied 16 days ago.
My emails are currently organised like that
Customer: replied 16 days ago.
but I want them like that
Customer: replied 16 days ago.
are you here?
Expert:  Anas replied 16 days ago.

May I know what happens when you click the downward arrow icon on the left side of the today option?

Customer: replied 16 days ago.
the today option?
Expert:  Anas replied 16 days ago.

Yes.

Customer: replied 16 days ago.
it is just hiding today's emails
Expert:  Anas replied 16 days ago.

Have you taken the second screenshot from Outlook or any other mail application?

Customer: replied 16 days ago.
the second one is from subfolder
Expert:  Anas replied 16 days ago.

Please allow me a moment to check it. Thank you for your patience!

Expert:  Anas replied 16 days ago.

I am afraid it is not possible to get the same subfolder view there. Could you please check the link given below for all the possible modifications options?

Customer: replied 16 days ago.
but this is how it was before
Expert:  Anas replied 16 days ago.

Are you able to see a Show focused inbox option at the top left corner of your screen?

Expert:  Anas replied 16 days ago.

You can click on the Show focused inbox option to return to the older inbox model.