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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 11376
Experience:  Computer Software Support Specialist for more than 10 years
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I cannot get any emails either on my laotop or Iphone. I

Customer Question

I cannot get any emails either on my laotop or Iphone.
JA: How's your Internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?
Customer: I think T need to chage my password ***** the alternative address I have is my ex wife's
JA: Are there any antivirus or firewall settings that could block you from receiving mail?
Customer: Please can you help me
JA: Anything else you want the Email Expert to know before I connect you?
Customer: I think that is all, thank you
Submitted: 13 days ago.
Category: Email
Expert:  Jess M. replied 13 days ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer right now? A Mac? Or a smartphone?

  2. Are you using an email program like MS Outlook 2016 to send and receive emails?

  3. What is the domain name part of the affected email address? Is it or others?

Thank you and please let me know so that I can assist you further.

Best regards,


Expert:  Jess M. replied 12 days ago.

Hi, how is it going? It appears that you are still offline and you have not provided the information I was asking from you. Without those information, I can only provide very limited procedures to help you fix your problem.

I am very sorry about your email issues.

I believe there is a problem on your email account so your email app stopped working. That is, using your email app, you are no longer able to send and receive emails.

To fix this problem, you need to access your email account using a web browser instead of the email app that you used to use. For instance, if you are using Gmail, you use a web browser and go to and then sign in to your email there. If you use Hotmail or or email account, go to and sign in there.

If you cannot login because your known password ***** ***** or rejected, click on the Forgot Password ***** to reset the password. When successful, you can then create a NEW password ***** access your email account.

After having a working password, please UPDATE the password ***** the email app that you are using. If there is no way to update the password, just DELETE the email account from your email app or phone, and then ADD it again using the new password ***** created. That should sync all your emails back.

Thank you and I hope that helped. If you need further assistance, please let me know so that I can assist you further.

Best regards,