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Hi, welcome to JustAnswer! My name is***** am sorry for the trouble you are facing right now.But, I'll do my best to help you with your concern.
To clarify, may I know which subscription you are having trouble with?
I know how frustrating it is for you but in your case, you need to check your BT membership. Please consider doing the following.
1. log in to your BT account. Kindly use the link below
2. Then navigate to the "package" menu
3. Make sure you can see there is an option to move to premium email or place an order if you don't have it.
Please visit the link below and navigate to the highlighted text for more detailed instructions.
Hi, it seems you are unable to get back. Please try to follow the instructions sent to you above. I hope it works and enables you to resolve the issue you have. If there’s anything else I can help you with, just let me know. Thank you.