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K Dismas
K Dismas, Email
Category: Email
Satisfied Customers: 7300
Experience:  Developer/Programmer/Computer Technician
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Accidentally ceased Now membership how do I reapply, Bt,

Customer Question

Accidentally ceased Now membership how do I reapply
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Bt
JA: How do you usually access your email? On a phone or tablet, or through a web browser?
Customer: Tablet
JA: What's the model of your device? How old is it?
Customer: iPad quite old
JA: What have you tried so far with your Android device?
Customer: Received email that membership cancelled. Did what email informed to renew payment details but just went blank
JA: The Android Technician will be able to walk you through that. Anything else you want the Android Expert to know before I connect you?
Customer: Thank you
Submitted: 10 days ago.
Category: Email
Expert:  K Dismas replied 10 days ago.

Hi, welcome to JustAnswer! My name is***** am sorry for the trouble you are facing right now.
But, I'll do my best to help you with your concern.

To clarify, may I know which subscription you are having trouble with?

Customer: replied 10 days ago.
Now subscription problem seems to have been solved. Please confirm that Now membership is now in force.
Expert:  K Dismas replied 10 days ago.

I know how frustrating it is for you but in your case, you need to check your BT membership. Please consider doing the following.

1. log in to your BT account. Kindly use the link below

https://www.bt.com/mybt

2. Then navigate to the "package" menu

3. Make sure you can see there is an option to move to premium email or place an order if you don't have it.

Please visit the link below and navigate to the highlighted text for more detailed instructions.

https://www.bt.com/help/email/what-is-premium-email-and-how-do-i-get-it-

Expert:  K Dismas replied 9 days ago.

Hi, it seems you are unable to get back. Please try to follow the instructions sent to you above. I hope it works and enables you to resolve the issue you have. If there’s anything else I can help you with, just let me know. Thank you.