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Hello,My name is ***** ***** JustAnswer expert who has over 25 years of technical experience. I look forward to helping you, today.From this point forward, if I say anything that is not clear and understood, please let me know. I know how difficult it can be to communicate via the website using simple texts.Please, give me a few moments to look over your issue. I will respond below within the next one or two minutes.
Are you able to sign into your account?
To be clear, how exactly may I help you today?
What are you telling me? You want to upgrade 'what'?
Thank you. Let's begin the Secure Remote Assistance session now.
You must run the remote application on a computer. (You can't run it on a tablet, cell phone, or an iPad.)
Following the instructions below will start the remote session on your computer:--> Go to the computer.--> On the computer, go to the following website: https://JasonJones.ScreenConnect.com --> On the computer, on that page, enter the following two digit code: 91--> After you enter the code, click the Circle/Arrow button next to the code box and run the program. When you do that, a file will download. You must open that file and allow it to run. If given a window regarding the running of the application, choose -Continue installing from outside the Store-
What does not work?
You just ran it.
Thank you for giving me the chance to help, today.
If you need help with anything in the future, please let me know.
Thank you,Jason Jones