Ask an Email Question, Get an Answer ASAP!
Hi, welcome to JustAnswer! My name is***** am sorry for the trouble you are facing right now.But, I'll do my best to help you with your concern.
Do you want me to proceed to help you? If yes can you state your problem with your outlook, please?
I'm sorry but if you're referring to the $39 remote control service, I'm afraid I won't be able to accept it at this moment. Other experts, on the other hand, can still fulfill the request. Furthermore, I am happy to continue the conversation through chat.
Okay, sure no problem.
Can we proceed via chat conversation now?
No, we can proceed via chat conversation.
Yes of course, try to open your computer and check your emails in order to respond to me here.
Hi, are you now with your computer?
You said that you want to talk with me using your computer right?
Hi, are you able to read my response? If yes please reply with "yes" so we can proceed.
Okay, thank you. Right now can we proceed with discussing your problem? If yes, can you please state your problem with your outlook here?
Okay, can you please state your problem with your outlook here?
Did you mean you are now unable to access your Outlook email account? Is that right?
Okay, are you using the outlook desktop app or the browser one?
Okay, how about an error message, is there any error message coming out from your screen? If yes may I know what is it?
Okay, can you still access your account right? If yes I want you to try to change your password ***** try to sign in again and check if you are able to send an email again.
Okay, please give me a moment.
Have you tried using a different browser? If you are using google chrome try to use Microsoft Edge or Firefox and please let me know if the issue is the same.
Okay, please hold on.
May I know where are you getting this message? Is this coming from your emails?
Okay, I understand. You can try to check your emails for my messages. And from there you can respond to me again.
Okay just don't close the tab.
By the way, if you try to send an email if it won't push through, did you check it from your sent items also?
Okay, I would like to accept the remote premium service right now so that I can help you more. Can we do that?
I cannot guarantee you 100% success but the chance is bigger than via chat conversation.
Okay, are you using windows computer right?
If yes, I want you to download this file from this link
Please let me know if you have done these instructions, I am also here waiting on my end so I can connect with you.
Did you click the link?
Try to click this below and try to find a green button
Are you using a computer right now right?
I'm sorry for the confusion. Try first to click this link -->> http://www.justanswer.com/remotedesktop/join.aspx?Session=f3d11492-439c-4ffe-9bdb-cb048f10c8b5
Then try to click the agree button after.
Okay, I truly understand. Also, I'd want to clarify that I have no affiliation with any company or account. Instead, you've reached JustAnswer, a network of experts who are willing to assist you with your problem. In your case, as we have limited access to the client account I request that you contact Microsoft Account Security Team. They have the ability to validate and enable your account.
You can reach them using this link below: