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Richard, Software Engineer
Category: Email
Satisfied Customers: 75611
Experience:  Over 15 year experience in Email Systems and Programs
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My email is saying invalid password on my phone and I can’t

This answer was rated:

JA: Hi. How can I help?
Customer: hello
JA: Hello. How can I help?
Customer: my email is saying invalid password ***** my phone and I can’t remember the last time I put my password ***** so I’ve forgotten my password ***** well but when I try to change it, it’s saying unable to do so. thanks
JA: Are you logged into your email account on any other devices?
Customer: No
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: yes I believe so
JA: Anything else you want the Email Expert to know before I connect you?
Customer: no

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
On the page you sign into your email account with, choose the option on the sign in page to reset the password.
Once done, use the new password ***** sign in.
Let me know how you go please.
Thank you

Customer: replied 13 days ago.
I can’t find reset password ***** forgotten password
Customer: replied 13 days ago.
No I wouldn’t prefer

select forgotten password

Richard and 7 other Email Specialists are ready to help you
Customer: replied 13 days ago.
It’s saying we can’t sign you in a the moment try again in a while. But it’s been saying this for days

Can you please hold the power button on the device until you see a menu and choose power off.

Then power on the device and tell me if it still has the problem.

Thank you

Customer: replied 13 days ago.
No it’s still not showing any new mail

What is the email address with the issue?

Customer: replied 13 days ago.

Click this link

Can you sign in there?

Customer: replied 13 days ago.
No I put my email in then it asks for password ***** click forgotten and it says unable to sign you in

It can take up to 5 days for the review to be complete

Customer: replied 13 days ago.
Ok but I desperately need to get to my emails

ok, allow them to give a response please

Customer: replied 13 days ago.
I’ve found my password ***** it still won’t let me in

What is the message it gives when you try to sign in?

Customer: replied 13 days ago.
Invalid password
Customer: replied 13 days ago.
Or if I click forgotten password ***** say we can’t sign you in at the moment try again later

This means the password ***** ***** correct sorry.

Customer: replied 13 days ago.
Then why can’t I change it

Because you do not have any valid recovery methods sorry

Customer: replied 13 days ago.
Does that mean I can’t use this email anymore

yes it does unfortunatly