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KamilAnwar1, Exchange & Email Consultant
Category: Email
Satisfied Customers: 11189
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I am trying to download the NHS App and it wants me to sign

Customer Question

I am trying to download the NHS App and it wants me to sign in with my thumb/finger print but this never works, what do I do?
JA: Are you logged into your email account on any other devices?
Customer: No.
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: Yes I have security questions.
JA: Anything else you want the Email Expert to know before I connect you?
Customer: No thanks.
Submitted: 14 days ago.
Category: Email
Expert:  KamilAnwar1 replied 14 days ago.

Hello and Welcome to JustAnswer.

My name is ***** ***** i will be the one to assist you. Sorry to hear that you are having this trouble.

Expert:  KamilAnwar1 replied 14 days ago.

Please try removing and re-installing the app