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Tech Raksh
Tech Raksh, Email
Category: Email
Satisfied Customers: 9449
Experience:  Customer support Engineer
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I am with aol and didn’t update so can’t access it anymore

Customer Question

I am with aol and didn’t update so can’t access it anymore any help?
JA: Are you logged into your email account on any other devices?
Customer: Unfortunately no I only use my phone
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: well I’ve tried my recovery email but it’s not sending a code to verify
JA: Anything else you want the Email Expert to know before I connect you?
Customer: not really I just need to be able to log on even if it’s to change emails for future
Submitted: 10 days ago.
Category: Email
Expert:  Tech Raksh replied 10 days ago.

Hello! Welcome to JustAnswer, an independent paid Question & Answer web portal. My name is***** am happy to be assisting you today.

I am sorry to hear that you are having trouble login to your email account. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Option 1: Reset the password ***** the below steps and try to login using a new password.

1. Go to Account recovery page (https://login.aol.com/account/challenge/username?src=noSrc&done=https%3A%2F%2Fwww.aol.com%2F&authMechanism=secondary&chllngnm=base&sessionIndex=QQ--).

2. Enter the email address or the phone number associated with your AOL account and click on continue and follow the onscreen instructions to reset the password.

3. Try to re-login using the new password.

Customer: replied 10 days ago.
I have already tried this but I cannot even log in as it is not recognising my email or telephone number
Expert:  Tech Raksh replied 10 days ago.

I am sorry for what you are facing. In that case. I suggest you to use the below link to get connected with AOL customer service. They will be able to help you to recover the account for you.

https://help.aol.com/contact

Customer: replied 10 days ago.
I have already tried that and the number is ***** a UK number
Expert:  Tech Raksh replied 10 days ago.

I am sorry for what you are facing. I suggest you to submit the form suing the below link. Aol team will get back to you regarding the account recovery.

https://help.aol.co.uk/email-support

Customer: replied 10 days ago.
Thank you, ***** ***** submitted request for help and hope it will be resolved. Is this site a subscriber site, if so how do I cancel please
Expert:  Tech Raksh replied 10 days ago.

Thank you for submitting the form. Aol team will get back to you regarding the account recovery.

Expert:  Tech Raksh replied 10 days ago.

Please do use the below link to get connected with our customer service department to cancel the service.
http://justanswer.com/help/