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Ask Abhishek Gupta 2 Your Own Question
Abhishek Gupta 2
Abhishek Gupta 2 ,
Category: Email
Satisfied Customers: 251
Experience:  Maintenance Executive at Devyani Food Industries Limited
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I've just reset my password but it's not letting me in, No,

Customer Question

I've just reset my password ***** it's not letting me in
JA: Are you logged into your email account on any other devices?
Customer: No
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: Yes phone number
JA: Anything else you want the Email Expert to know before I connect you?
Customer: No thanks
Submitted: 13 days ago.
Category: Email
Expert:  Abhishek Gupta 2 replied 13 days ago.

Hello. Welcome to JustAnswer.com, an independent paid Question and Answer support site.

I am Abhi with over 5 years of experience and will try to do my best to help you today. I am sorry to hear that you are having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly. Please allow me a few minutes to review your question to ensure that I don't miss anything.

Customer: replied 13 days ago.
OK thanks
Expert:  Abhishek Gupta 2 replied 13 days ago.

May I know who your email provider is?

Customer: replied 13 days ago.
Outlook
Expert:  Abhishek Gupta 2 replied 13 days ago.

Please use the link below and follow the on-screen instructions to reset the Microsoft Account’s password

Link - https://account.live.com/password/reset

Hope the suggestion provided is helpful. Please reply if you need further assistance.

Thank you.

Customer: replied 13 days ago.
It's still saying I've tried to many times today try tomorrow
Expert:  Abhishek Gupta 2 replied 13 days ago.

Microsoft has a process you can use to regain access to your account when the password ***** process fails.

Click the following link to open the Microsoft Account Recovery web page:

Link - https://account.live.com/acsr

Please allow up to 5 working days to hear back from Microsoft.

Customer: replied 13 days ago.
Omg really 5 frigging days OK thanks
Expert:  Abhishek Gupta 2 replied 13 days ago.

Yes, you try so many times.

I hope I provided you with useful information.

Your feedback is also more important to me.

If you have any questions or would like any additional information, please don't hesitate to ask.

And thank you for using Justanswer.com.

Best Regards,

Abhishek

Customer: replied 13 days ago.
You took £35 pounds for this why
Expert:  Abhishek Gupta 2 replied 13 days ago.

We offer additional services at an additional cost for complex problems such as installation and troubleshooting. You may ignore the automated pop-up message that you see on your screen. It is completely optional.

We can continue via chat without any additional charges.