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jhannell
jhannell, Computer Enthusiast
Category: Email
Satisfied Customers: 9742
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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I get a message to sign on with Microsoft in my new and can

Customer Question

I get a message to sign on with Microsoft in my new***@******.*** and can never do so despite repeated attempts. There is/was no problem wit my previous account:***@******.*** and no security entry requirement
JA: Are you logged into your email account on any other devices?
Customer: No
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: I'm not sure if***********is on your file
JA: Anything else you want the Email Expert to know before I connect you?
Customer: No
Submitted: 15 days ago.
Category: Email
Expert:  jhannell replied 15 days ago.

Hello sir/madam, I would like to help you, please let me know when you are ready.

Expert:  jhannell replied 14 days ago.

Hello sir/madam,

To be able to recover your email address, can you please open this page:

https://account.live.com/password/reset

and follow on-screen instructions carefully?

If something goes wrong, please let me know.

Customer: replied 12 days ago.
Have reverted to my other e-mail address where there are no problems
Expert:  jhannell replied 12 days ago.

Is everything good now?