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Tech Raksh
Tech Raksh, Email
Category: Email
Satisfied Customers: 9525
Experience:  Customer support Engineer
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I have had no luck in trying to access my emails. Message

This answer was rated:

I have had no luck in trying to access my emails. Message says I cannot use my e mail address which is [email protected],com
JA: Are you logged into your email account on any other devices?
Customer: although on occasios some messages appear on my mobile phone
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: Not that I,m aware of
JA: Anything else you want the Email Expert to know before I connect you?
Customer: I don't use it every day and I also need a fresh password ***** the system isn,t accepting the one I entered

Hello! Welcome to JustAnswer, an independent paid Question & Answer web portal. My name is***** am happy to be assisting you today.
I am sorry to hear that you are having trouble login to your email account. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Please do follow the steps in the below link to reset the password ***** your email account.

https://www.sky.com/help/articles/how-to-change-your-sky-email-password

Tech Raksh and 2 other Email Specialists are ready to help you

Let me go ahead and remotely access your computer to fix this issue for you. You can see each and every step that I perform and you can disconnect me at any time. May I go ahead?

Customer: replied 12 days ago.
I have already -paid £5 for help but to no avail

Let me go ahead and remotely access your computer to fix this issue for you. You can see each and every step that I perform and you can disconnect me at any time. May I go ahead?

Customer: replied 12 days ago.
I would be happy to accept your assistance

May I know if you are using Windows computer or a MAC computer?

Customer: replied 12 days ago.
Im using a window computer

Please click on the below link and scroll down and click on I Agree button. A file by name Elsinore.ScreenConnect.Client will be downloaded. Double click on that file to run it.

http://www.justanswer.com/remotedesktop/join.aspx?Session=bf210524-1f62-49ad-b67b-68d760868394

Thank you for your patience. As discussed, please do use the below number to get connected with Sky customer service.

+443442 411 280.