How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Divyansh Your Own Question
Divyansh
Divyansh, IT Support Expert
Category: Email
Satisfied Customers: 6504
Experience:  Computer Applications Expert
102882208
Type Your Email Question Here...
Divyansh is online now

Can you help me get my Facebook back, profile has

This answer was rated:

Can you help me get my Facebook back
JA: Which Facebook product do you have?
Customer: profile has disappeared
JA: What have you tried so far with your Facebook software?
Customer: Can’t find my facebook profile to log into my account
JA: Anything else you want the Software Expert to know before I connect you?
Customer: my Facebook account was hacked about a year ago and I’ve never been able to get it back

Hello and welcome to Just Answer Tech Support. I will be assisting you today. Accept my apologies to hear you're experiencing difficulty.

  • May I know if you have an email or phone number linked to your Facebook account?

Customer: replied 9 days ago.
but my Facebook profile isn’t showing/coming up
Customer: replied 9 days ago.
Can you help?
Customer: replied 9 days ago.
This is me
Customer: replied 9 days ago.
I’ve tried everything?
Customer: replied 9 days ago.
I’ve lost all my memories

Would you please click the link below and follow the on-screen instructions to recover your Facebook account?

I hope the suggestion provided is helpful. Please reply if you need further assistance.

Customer: replied 9 days ago.
I’ve tried this. When I enter my mob and or email my Facebook doesn’t show? It does not work?

Are you using the correct email?

Customer: replied 9 days ago.
Yep
Customer: replied 9 days ago.
Feel like I’m going round in circles? Is there any way you can help get my Facebook back?

Please try to log in to your account using your Facebook email and password. Let me know if you face any problems.

Customer: replied 9 days ago.
This is not me.

Please choose Enter Password ***** log in.

Customer: replied 9 days ago.
I’ve been trying for over a year now. You can see this profile picture is not me.
Customer: replied 9 days ago.
This is mine

Please use the below link and submit a request to fix your disabled Facebook account.

Please share your identification which justifies your name and age. Facebook team will verify your account and revert.

Thank you.

Customer: replied 9 days ago.
This is not working either

It sounds like your account has been removed permanently. I am afraid you will need to create a new account.

Customer: replied 9 days ago.
There is no way I can get my old account back??
Customer: replied 9 days ago.
But I received this email recently

On which email account are you receiving those emails?

Customer: replied 9 days ago.

Can you please check if you received a code from Facebook on your email?

Customer: replied 9 days ago.
See attached??

Please click the "Need help?" option.

Customer: replied 9 days ago.
I have entered email & id & they will get back to me within 24 hours so I will let you know how I get on. Just want to thank you for your patience with me as I’m not very technical & all your help with this. Will keep you updated as may need your further help!! Thank you

I hope the suggestion provided was helpful.

We highly appreciate you taking the time to contact us about your concern.

Should you have any other questions? Please include them in your response. I'm always glad to assist!

Divyansh and 3 other Email Specialists are ready to help you
Customer: replied 6 days ago.
I have had a reply from facebook but still having problems logging in - can you help?

What reply did you receive?

Customer: replied 6 days ago.
See attached
Customer: replied 6 days ago.
I try to log in
Customer: replied 6 days ago.
Asking me for code generator but I cannot log in to retrieve this? I’m going round in circles?

Select "Having Trouble?" - Let me know if it helps.

Customer: replied 6 days ago.
I tried from my home pc & got this
Customer: replied 6 days ago.
I’ve already done my ID

Do you have the Facebook app on your phone?

Customer: replied 6 days ago.

Can you try to log in via the App?

Customer: replied 6 days ago.
See attached
Customer: replied 6 days ago.
this
Customer: replied 6 days ago.
Any ideas?

Select "Need Help?".

Customer: replied 6 days ago.
I’ve already submitted my ID?

You may need to submit your ID again.

Customer: replied 6 days ago.
This can’t be right?

I suggest you to reset the password ***** try to sign in using your new password.

Customer: replied 6 days ago.
It will still ask for the code Generator to log in?

I will remotely connect to your device. Please share your convenient time.