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Hello and welcome to JustAnswer services. This is Anas and I will be assisting you with your issue today. I am sorry for the trouble you are facing. I know that can be frustrating. Hopefully, we can get this resolved quickly. As I understand you are facing an issue with your Hotmail account.
Could you please insert the SIM card to a different phone to receive the OTP? so you can use that OTP to reset your account.
If you are still not able to reset your password, then you need to fill out a form and submit it to Microsoft. Provide as much information as possible to them, and if they verify you as the account owner, they will help you to reset the password. Then Microsoft will verify your account and contact you later (24-48 hours). Keep in mind that if they can't verify you, they will not assist you in resetting the password. Please click the following link to access the recovery form directly.
Please click the link below for video instructions to recover your account if you don't have access to sign-in information(Please watch the video to recover your account using the form)
I make every effort to provide you with exceptional support. Please let me know if you have any follow-up questions. Thank you.
Please click the link below for a video walkthrough of the reset steps to reset your Hotmail account password.
I make every effort to provide you with exceptional support or 5-star service. If you have any further questions about this then please do not hesitate to get back to me and I will be glad to help. Have a wonderful day!Keep safe always.Sincerely,Anas