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Maria-Nina
Maria-Nina, Technician
Category: Email
Satisfied Customers: 3412
Experience:  Tech Coach at Concentrix
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I have forgotten my password, No, No, No

Customer Question

I have forgotten my password
JA: Are you logged into your email account on any other devices?
Customer: No
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: No
JA: Anything else you want the Email Expert to know before I connect you?
Customer: No
Submitted: 8 days ago.
Category: Email
Expert:  Maria-Nina replied 8 days ago.

Hello and welcome to JustAnswer, an independent Question & Answer web portal.
I'm Maria Nina, your tech expert for today.
Sorry to hear you're having issues with your password. Hopefully we can sort this out quickly.

For what account are you having problems with the password? Have you already tried to reset it?

Customer: replied 8 days ago.
Customer: replied 8 days ago.
No
Expert:  Maria-Nina replied 8 days ago.

To reset a Gmail account password, Google will require to verify your account ownership by sending a code to the phone number or alternate email you have linked to the account.
If you have that, you should be able to recover the account. You can start the recovery process using this link: https://accounts.google.com/signin/recovery

Customer: replied 8 days ago.
I dont want to do this
Expert:  Maria-Nina replied 8 days ago.

If you forgot the password, you will have to reset it.

Expert:  Maria-Nina replied 8 days ago.

Hello! Were you able to reset your Google password ***** the link I sent?

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