My sons old phone broke and he can't get on with new phone.

Hello and welcome to JustAnswer services. This is Anas and I will be assisting you with your issue today. I am sorry for the trouble you are facing. I know that can be frustrating. Hopefully, we can get this resolved quickly.

May I know the account to which you are trying to log in on your son's smartphone? (like Gmail/Google, Apple ID, Amazon or any other service)

You are very welcome! May I know the account to which you are trying to log in on your son's smartphone? (like Gmail/Google, Apple ID, Amazon or any other service)

You may see an automatic phone call service offer from this site. They are optional, we can continue to chat without any additional charges. This was offered automatically by the website, not initiated by me. We can continue to chat and solve the issue.

Could you try to reset your son's Gmail account password ***** use the new password ***** log in to that account using the reset tool given below?

• Link- https://accounts.google.com/signin/recovery

You are very welcome! I am really sorry for the difficulty. Were you able to set up the smartphone?

May I know your son's Gmail account address?

Were you able to set up your son's new smartphone?

Ok. Please allow me a moment to write the instructions for you. Thank you for your patience!

Thank you so much for being so patient with me! I have checked the account and found that there are no other recovery options connected with your son's email account. Google takes account of privacy and security very seriously and will return the account only when you provide enough accurate information to prove that you are the rightful owner. Unfortunately, if you can't use the provided method to prove ownership of the account, Google will not give it to you. Keeping your recovery options up to date is extremely important since that is your only way back. There is no other way to verify the account unless you have the backup codes written down or other recovery options set up before.

In this case, you can fill out and submit the Request to restore your Google Account form given below to recover the Gmail account, and the Google team will get back to you regarding the account recovery. (Please make sure you submit the form given below to recover the account)

• Link- https://support.google.com/accounts/contact/disabled2

Enter as many details as possible to prove that you are the true owner of the Gmail account. Enter all the details (also enter your mobile number / previous passwords if you have one) to prove that you are the true owner of the Google account. Please provide your active email address in the "Email address where we can contact you". After you submit the form, Google will review your request and usually email you within 2 business days to let you know if your account has been restored or not. Please understand that I don't have access to your son's Gmail account details to reset it myself for you. I can only give the steps to you, so you try to reset it yourself as you are the account owner. Again, sorry to have to deliver the bad news but hopefully, it saves you some time in the long run and prevents anything like this from ever happening again. I'm sure this is very frustrating for you. Sorry, I wish I had another solution here for this issue. Again, I apologize that I had to deliver the bad news to you. Please understand that we do not like to deliver bad news. Bad news situations are difficult to handle. Thankfully, a large majority of our customers understand that we are just messengers in this situation.

You are very welcome! Have a fabulous day!