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NILESH PANCHAL
NILESH PANCHAL, Computer Tech
Category: Email
Satisfied Customers: 4004
Experience:  10 years of programming experience and Microsoft technologies expert
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I've been trying to change my password because I've been

Customer Question

Hi. I've been trying to change my password ***** I've been hacked. Couldn't remember the old password, so waiting for code to be sent via e.mail. Nothing come yet.
JA: Are you logged into your email account on any other devices?
Customer: No
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: Land line no. is***********JA: Anything else you want the Email Expert to know before I connect you?
Customer: No
Submitted: 18 days ago.
Category: Email
NILESH PANCHAL
Expert:  NILESH PANCHAL replied 18 days ago.

Hello and Welcome to JustAnswer, an independent Question and Answer site. My name is ***** ***** I will be happy to help you today!

I am sorry to hear about the issue you are facing. Hopefully, we can get this resolved quickly.

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Expert:  NILESH PANCHAL replied 18 days ago.

Kindly let me know your which account is hacked.

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Customer: replied 18 days ago.
Facebook
Expert:  NILESH PANCHAL replied 18 days ago.

Please try resetting password ***** Facebook account.

Please visit this link to start the recovery process:

http://www.facebook.com/recover.php

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Customer: replied 18 days ago.
Nilesh what's going on ? I'm trying to change my facebook password, got put through to you, pd £1. Now what's happening ?
Expert:  NILESH PANCHAL replied 18 days ago.

I have shared the link above which you should use to reset your password.

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Customer: replied 18 days ago.
Nilesh, I'm not very computer literate. Please could you type out the link for me.Thanks.
Expert:  NILESH PANCHAL replied 18 days ago.

Please visit this link to start the recovery process:

http://www.facebook.com/recover.php


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Customer: replied 18 days ago.
Nilesh I've visited that link you sent me. Facebook replied & said a security code has been e.mailed to me, which I'm to enter into a box .... and no e.mail has arrived with the code !! What now ??
Expert:  NILESH PANCHAL replied 18 days ago.

Can you check your email and you must have received emails from Facebook when your email or phone number were changed.

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Expert:  NILESH PANCHAL replied 18 days ago.

Hello! If you need further assistance, please let me know in the reply box below and I am happy to continue to help you.

Thank you!

Nilesh

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