How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask NILESH PANCHAL Your Own Question
NILESH PANCHAL
NILESH PANCHAL, Computer Tech
Category: Email
Satisfied Customers: 4004
Experience:  10 years of programming experience and Microsoft technologies expert
108438151
Type Your Email Question Here...
NILESH PANCHAL is online now

I've been trying to change my password because I've been

Customer Question

Hi. I've been trying to change my password ***** I've been hacked. Couldn't remember the old password, so waiting for code to be sent via e.mail. Nothing come yet.
JA: Are you logged into your email account on any other devices?
Customer: No
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: Land line no. is***********JA: Anything else you want the Email Expert to know before I connect you?
Customer: No
Submitted: 18 days ago.
Category: Email
Expert:  NILESH PANCHAL replied 18 days ago.

Hello and Welcome to JustAnswer, an independent Question and Answer site. My name is ***** ***** I will be happy to help you today!

I am sorry to hear about the issue you are facing. Hopefully, we can get this resolved quickly.

Expert:  NILESH PANCHAL replied 18 days ago.

Kindly let me know your which account is hacked.

Customer: replied 18 days ago.
Facebook
Expert:  NILESH PANCHAL replied 18 days ago.

Please try resetting password ***** Facebook account.

Please visit this link to start the recovery process:

http://www.facebook.com/recover.php

Customer: replied 18 days ago.
Nilesh what's going on ? I'm trying to change my facebook password, got put through to you, pd £1. Now what's happening ?
Expert:  NILESH PANCHAL replied 18 days ago.

I have shared the link above which you should use to reset your password.

Customer: replied 18 days ago.
Nilesh, I'm not very computer literate. Please could you type out the link for me.Thanks.
Expert:  NILESH PANCHAL replied 18 days ago.

Please visit this link to start the recovery process:

http://www.facebook.com/recover.php


Customer: replied 18 days ago.
Nilesh I've visited that link you sent me. Facebook replied & said a security code has been e.mailed to me, which I'm to enter into a box .... and no e.mail has arrived with the code !! What now ??
Expert:  NILESH PANCHAL replied 18 days ago.

Can you check your email and you must have received emails from Facebook when your email or phone number were changed.

Expert:  NILESH PANCHAL replied 18 days ago.

Hello! If you need further assistance, please let me know in the reply box below and I am happy to continue to help you.

Thank you!

Nilesh