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Category: Email
Satisfied Customers: 4015
Experience:  10 years of programming experience and Microsoft technologies expert
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I have lost my email password, I have also changed my mobile

Customer Question

I have lost my email password, I have also changed my mobile number so I can't change my password ***** way, I have also tried the online form and been unsuccessful numerous times now
JA: Are you logged into your email account on any other devices?
Customer: no unfortunately not
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: no I no longer use the number that was used to start the email up
JA: Anything else you want the Email Expert to know before I connect you?
Customer: no thanks
Submitted: 19 days ago.
Category: Email
Expert:  NILESH PANCHAL replied 19 days ago.

Hello and Welcome to JustAnswer, an independent Question and Answer site. My name is ***** ***** I will be happy to help you today!

I am sorry to hear about the issue you are facing. Hopefully, we can get this resolved quickly.

Expert:  NILESH PANCHAL replied 19 days ago.

Let me know you are using which email service - Google, Microsoft , Yahoo or any other.

Expert:  NILESH PANCHAL replied 19 days ago.

You can reset the password *****

If you do not have longer your phone number set on the account to recover it, you can click on "Try another way": you will get a proposal for

1) the last password,

2) phone number (new or old one),

3) Verification code by email

4) another email used in the past.

Remember to use a device and the browser you used in the past to access Gmail so will be easier to reset your password.

Expert:  NILESH PANCHAL replied 19 days ago.

Visit this link to start the account recovery process:

If you still can't get into your account, please fill out this form:

If your account has been suspended, you may still be able to get back in by filling out this form:

Still need help? Please call this number to verify the ownership of the account.

Answer as many questions as you can. Once you have been verified as the account owner, the password ***** be reset:


Expert:  NILESH PANCHAL replied 19 days ago.

I hope this helps you. Let me know if you need further assistance.


Expert:  NILESH PANCHAL replied 19 days ago.

Hello! If you need further assistance, please let me know in the reply box below and I am happy to continue to help you.

Thank you!