How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them.
Ask Viet - Email Tech Your Own Question
Viet - Email Tech
Viet - Email Tech, Other
Category: Email
Satisfied Customers: 54765
Experience:  10 + years of computer software and hardware support; Windows 11 10 8 7 Vista XP & Mac.
30037186
Type Your Email Question Here...
Viet - Email Tech is online now

There was a microsoft update on my pc last night. Today all

Customer Question

there was a microsoft update on my pc last night. Today all my document files, photos and e-mails are inaccessible. How can I retrieve them
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Outlook
JA: How do you usually access Outlook? On a phone or tablet, or through a web browser?
Customer: Browser
JA: What troubleshooting have you tried?
Customer: none, I am 82 years old and do not know what to do
JA: Anything else you want the Email Expert to know before I connect you?
Customer: What about all my other files that have gone?
Submitted: 17 days ago.
Category: Email
Viet - Email Tech
Expert:  Viet - Email Tech replied 17 days ago.

Hi,
I'm sorry about your computer issue. I'm glad to assist you today. To confirm the issue, your data / files / emails are gone. Is there any error or message? What email service do you use, such as Gmail, Hotmail, Yahoo, AOL, etc.?
Please reply at the box below. Thank you.

Ask Your Own Email Question
Expert:  Viet - Email Tech replied 17 days ago.

Without the information requested in my previous response, I can only give you a general answer, but I hope this helps. Please press at the same time both the Windows logo key and the letter R key on your computer's keyboard, then type rstrui and click OK. Then the System Restore window should open. Then click on Next. Then select any date before this issue first occurred, then next / finish, and check.

Please let me know if there is still any issue. We can schedule a time. Please reply at the box below. Thank you for your patience.

Ask Your Own Email Question