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Ask Viet - Email Tech Your Own Question
Viet - Email Tech
Viet - Email Tech, Other
Category: Email
Satisfied Customers: 54765
Experience:  10 + years of computer software and hardware support; Windows 11 10 8 7 Vista XP & Mac.
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There was a microsoft update on my pc last night. Today all

Customer Question

there was a microsoft update on my pc last night. Today all my document files, photos and e-mails are inaccessible. How can I retrieve them
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Outlook
JA: How do you usually access Outlook? On a phone or tablet, or through a web browser?
Customer: Browser
JA: What troubleshooting have you tried?
Customer: none, I am 82 years old and do not know what to do
JA: Anything else you want the Email Expert to know before I connect you?
Customer: What about all my other files that have gone?
Submitted: 17 days ago.
Category: Email
Expert:  Viet - Email Tech replied 17 days ago.

Hi,
I'm sorry about your computer issue. I'm glad to assist you today. To confirm the issue, your data / files / emails are gone. Is there any error or message? What email service do you use, such as Gmail, Hotmail, Yahoo, AOL, etc.?
Please reply at the box below. Thank you.

Expert:  Viet - Email Tech replied 17 days ago.

Without the information requested in my previous response, I can only give you a general answer, but I hope this helps. Please press at the same time both the Windows logo key and the letter R key on your computer's keyboard, then type rstrui and click OK. Then the System Restore window should open. Then click on Next. Then select any date before this issue first occurred, then next / finish, and check.

Please let me know if there is still any issue. We can schedule a time. Please reply at the box below. Thank you for your patience.