How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask TechExpertTZ Your Own Question
TechExpertTZ
TechExpertTZ, Emails Expert
Category: Email
Satisfied Customers: 3828
Experience:  Masters Computer Science
109092715
Type Your Email Question Here...
TechExpertTZ is online now

Had scam call from Norton for £599, Mobile phone, Phone no

Customer Question

Had scam call from Norton for £599
JA: Which Norton product do you have?
Customer: Mobile phone
JA: What have you tried so far with your Norton software?
Customer: Phone no not longer active
JA: Anything else you want the Software Expert to know before I connect you?
Customer: Not very happy
Submitted: 16 days ago.
Category: Email
Expert:  TechExpertTZ replied 16 days ago.

Hello and welcome to JustAnswer, I’m Tauseef, a Technology Expert with JustAnswer and I am a Computer Science graduate, I have over 15 years of experience in this field and have helped thousands of customers.

I’m sorry to hear you're having trouble with your Norton scam call. I know that can be frustrating. Hopefully, we can get this resolved quickly.

  • May I know who I'm chatting with?

  • How did you receive this call? on your phone and did you actually the amount?

Customer: replied 16 days ago.
Expert:  TechExpertTZ replied 16 days ago.

Hi Veronica, 

How did you receive this call? on your phone and did you actually the amount?

Customer: replied 16 days ago.
Sorry not paying £22
Expert:  TechExpertTZ replied 16 days ago.

There is no extra charge in chat mode.

How did you receive this call? on your phone and did you actually the amount?

Customer: replied 16 days ago.
Sorry not paying £22
Expert:  TechExpertTZ replied 16 days ago.

There is no extra charge in chat mode.

How did you receive this call? on your phone and did you actually the amount?

Expert:  TechExpertTZ replied 16 days ago.

If you have actually made the payment then call the number on the back of the card and report this as unauthorized and fraudulent, your bank will issue you a refund. Let me know if this works out for you.