Ask an Email Question, Get an Answer ASAP!
Hello and welcome to Just Answer Tech Support. My name is ***** ***** I am a Tech Support specialist with over six years of experience. I will be assisting you today.
Generally, the cards are locked to the geography where you buy them.
Can you confirm if you purchased the card for the USA location?
Did you try to redeem the card for a UK-based account?
I am sorry that you were not aware of the terms and conditions. Generally, You cannot redeem a card purchased for a UK region in the USA or any other region.
Your grandson can redeem the card by creating a new UK-based payment profile.
Please forward the below steps to your grandson and let me know if it helps.
If the card is refundable, you can contact the store to issue you a refund.
Note: I am not with Google. I am independent tecch expert.
Please use the below link to contact Google Play support.
Let me know if it helps.
Is there anything else I can help you with?
You can contact them via email/chat.
Follow the link I shared and select "Next Step" to see your support options.
What options did you select? Can you start again?
That is great. I hope the suggestion provided was helpful.
I am sorry to hear that you're having trouble. I have shared all details with you.
Thank you for contacting Just Answer.
Please let me know if you need any additional assistance. Thank you.
I am sorry for the confusion. I did not share the number with you. I shared the link with you.