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Divyansh
Divyansh, IT Support Expert
Category: Email
Satisfied Customers: 6840
Experience:  Computer Applications Expert
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I tried earlier to get an answer to my urgent query about a

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I tried earlier to get an answer to my urgent query about a £50 Google Play card, and I have had absolutely NO satisfaction. At first I wanted to exchange the card for another because it does not work, but now I am so angry with this obstacle course we have to go through that I would like a refund.
JA: How's your Internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?
Customer: What on earth has that got to do with my query?
JA: The Email Technician will be able to walk you through that. Are there any antivirus or firewall settings that could block you from receiving mail?
Customer: No. I have not received an email from you
JA: Anything else you want the Email Expert to know before I connect you?
Customer: Please do not refer me to ‘Just Ask’, another obstacle course.

​​Hello and welcome to Just Answer Tech Support. My name is ***** ***** I am a Tech Support specialist with over six years of experience. I will be assisting you today.

  • From where did you purchase the Google Play card, and what challenges are you facing?

Customer: replied 17 days ago.
I purchased the card from a local Supermarket in the UK. I sent all relevant details on the card via email to my grandson in the USA. When his Mother tried to redeem the £50 on the card the message received was REJECTED
Customer: replied 17 days ago.
I do not wish to be securely connected

Generally, the cards are locked to the geography where you buy them.

Can you confirm if you purchased the card for the USA location?

Customer: replied 17 days ago.
I am told this is an incorrect number

Did you try to redeem the card for a UK-based account?

Customer: replied 17 days ago.
I did not purchase th card for a USA location. That is an unclear requirement on the card
Customer: replied 17 days ago.
I sent the card details to my Grandson. The number for redemption was Rejected!

I am sorry that you were not aware of the terms and conditions. Generally, You cannot redeem a card purchased for a UK region in the USA or any other region.

Your grandson can redeem the card by creating a new UK-based payment profile.

Please forward the below steps to your grandson and let me know if it helps. 

  1. Visit pay.google.com
  2. Go to Settings.
  3. Under Country/Region, select "Create New Profile."
  4. Tap on Continue, Select UK under region, and fill in the required information.

Thank you. 

Customer: replied 17 days ago.
I would prefer a complete refund

If the card is refundable, you can contact the store to issue you a refund.

Note: I am not with Google. I am independent tecch expert.

Customer: replied 17 days ago.
The store does not refund as they are a third party in the transaction

Please use the below link to contact Google Play support.

Link - https://support.google.com/googleplay/gethelp.

Let me know if it helps. 

Customer: replied 17 days ago.
Ok

Is there anything else I can help you with?

Customer: replied 17 days ago.
No thank you. Google site is unhelpful. In cases like this a customer needs to talk directly with someone. I have spent two hours on this. I will never use Google Play Cards again.

You can contact them via email/chat.

Follow the link I shared and select "Next Step" to see your support options.

Customer: replied 17 days ago.
Their reply is: No recent purchases found. I have the receipt!

What options did you select? Can you start again?

Customer: replied 17 days ago.
I requested a refund

That is great. I hope the suggestion provided was helpful.

Customer: replied 17 days ago.
Their response is utterly unhelpful.

I am sorry to hear that you're having trouble. I have shared all details with you.

Thank you for contacting Just Answer.

Divyansh and 2 other Email Specialists are ready to help you

Please let me know if you need any additional assistance. Thank you.

Customer: replied 13 days ago.
The suggestion you provided I am sad to say has not worked. The UK number you provided did not enable me to talk with anyone directly. I had to leave a voicemail. I have no certain ty that they have received it.
Customer: replied 13 days ago.
In fact the UK number you sent to me applies to Google Maps!!!!!

I am sorry for the confusion. I did not share the number with you. I shared the link with you.