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Divyansh
Divyansh, IT Support Expert
Category: Email
Satisfied Customers: 6840
Experience:  Computer Applications Expert
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I tried earlier to get an answer to my urgent query about a

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I tried earlier to get an answer to my urgent query about a £50 Google Play card, and I have had absolutely NO satisfaction. At first I wanted to exchange the card for another because it does not work, but now I am so angry with this obstacle course we have to go through that I would like a refund.
JA: How's your Internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?
Customer: What on earth has that got to do with my query?
JA: The Email Technician will be able to walk you through that. Are there any antivirus or firewall settings that could block you from receiving mail?
Customer: No. I have not received an email from you
JA: Anything else you want the Email Expert to know before I connect you?
Customer: Please do not refer me to ‘Just Ask’, another obstacle course.
Divyansh

​​Hello and welcome to Just Answer Tech Support. My name is ***** ***** I am a Tech Support specialist with over six years of experience. I will be assisting you today.

  • From where did you purchase the Google Play card, and what challenges are you facing?

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Customer: replied 17 days ago.
I purchased the card from a local Supermarket in the UK. I sent all relevant details on the card via email to my grandson in the USA. When his Mother tried to redeem the £50 on the card the message received was REJECTED
Customer: replied 17 days ago.
I do not wish to be securely connected

Generally, the cards are locked to the geography where you buy them.

Can you confirm if you purchased the card for the USA location?

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Customer: replied 17 days ago.
I am told this is an incorrect number

Did you try to redeem the card for a UK-based account?

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Customer: replied 17 days ago.
I did not purchase th card for a USA location. That is an unclear requirement on the card
Customer: replied 17 days ago.
I sent the card details to my Grandson. The number for redemption was Rejected!

I am sorry that you were not aware of the terms and conditions. Generally, You cannot redeem a card purchased for a UK region in the USA or any other region.

Your grandson can redeem the card by creating a new UK-based payment profile.

Please forward the below steps to your grandson and let me know if it helps. 

  1. Visit pay.google.com
  2. Go to Settings.
  3. Under Country/Region, select "Create New Profile."
  4. Tap on Continue, Select UK under region, and fill in the required information.

Thank you. 

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Customer: replied 17 days ago.
I would prefer a complete refund

If the card is refundable, you can contact the store to issue you a refund.

Note: I am not with Google. I am independent tecch expert.

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Customer: replied 17 days ago.
The store does not refund as they are a third party in the transaction

Please use the below link to contact Google Play support.

Link - https://support.google.com/googleplay/gethelp.

Let me know if it helps. 

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Customer: replied 17 days ago.
Ok

Is there anything else I can help you with?

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Customer: replied 17 days ago.
No thank you. Google site is unhelpful. In cases like this a customer needs to talk directly with someone. I have spent two hours on this. I will never use Google Play Cards again.

You can contact them via email/chat.

Follow the link I shared and select "Next Step" to see your support options.

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Customer: replied 17 days ago.
Their reply is: No recent purchases found. I have the receipt!

What options did you select? Can you start again?

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Customer: replied 17 days ago.
I requested a refund

That is great. I hope the suggestion provided was helpful.

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Customer: replied 17 days ago.
Their response is utterly unhelpful.

I am sorry to hear that you're having trouble. I have shared all details with you.

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Thank you for contacting Just Answer.

Divyansh and 2 other Email Specialists are ready to help you
Ask your own question now

Please let me know if you need any additional assistance. Thank you.

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Customer: replied 13 days ago.
The suggestion you provided I am sad to say has not worked. The UK number you provided did not enable me to talk with anyone directly. I had to leave a voicemail. I have no certain ty that they have received it.
Customer: replied 13 days ago.
In fact the UK number you sent to me applies to Google Maps!!!!!

I am sorry for the confusion. I did not share the number with you. I shared the link with you.

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