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John
John, Email Support Specialist
Category: Email
Satisfied Customers: 8748
Experience:  I have been in the IT industry for the past 10 years.
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I have been locked out of my Facebook account. I am on

Customer Question

I have been locked out of my Facebook account. I am on holiday in Tenerife and can’t confirm my identity by another device which I’m being asked to do
JA: The Computer Expert can help you recover your account. Are you still logged into Facebook on any other devices?
Customer: possibly my computer back in UK
JA: Are you logged into your account on any other devices?
Customer: no
JA: Is there anything else the Computer Expert should know before I connect you? Rest assured that they'll be able to help you.
Customer: no
Submitted: 13 days ago.
Category: Email
Expert:  John replied 13 days ago.

Hello and welcome to JustAnswer.com. My name is***** will be helping you today. Sorry to hear that you are having such trouble.

Please try to verify by uploading your ID using this link https://www.facebook.com/help/contact/260749603972907.

You can also try to recover the account using this link: https://www.facebook.com/login/identify. Enter your Facebook sign-in email or phone number to search. If it doesn't find it, then search using your Facebook name. See if it allows you to recover the account by getting a verification code to either your registered phone number or email address.

If you are getting an account locked or disabled message after signing in. Then, follow the instructions in this to recover it from your Facebook account https://www.facebook.com/help/105487009541643/?cms_platform=iphone-app&helpref=platform_switcher

I hope the above information helps you. If you have any questions, please let me know.

Thank you.

Expert:  John replied 12 days ago.

Follow-up: Have you tried the above instructions? Do you have any further questions?

Thank you.