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Anikesh G
Anikesh G, Computer Expert
Category: Email
Satisfied Customers: 3297
Experience:  SAP Customer Relationship Management Consultant at Wipro Technologies
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My account has been used for a phishing exercise! yahoo, on

Customer Question

My account has been used for a phishing exercise!
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: yahoo
JA: How do you usually access Yahoo? On a phone or tablet, or through a web browser?
Customer: on tablet or on my computer using Google
JA: What troubleshooting have you tried?
Customer: None as couldn't find out how!
JA: Anything else you want the Email Expert to know before I connect you?
Customer: No messages coming into my Inbox since 26th July but have now found them in Archive (and am able to Reply)
Submitted: 13 days ago.
Category: Email
Anikesh G
Expert:  Anikesh G replied 13 days ago.

My name is ***** ***** Thank you for posting your query in JustAnswer.

I am sorry to hear that you are having trouble. I know that can be frustrating.

Hopefully, we can get this resolved quickly. Please allow me a few minutes to review your question to ensure that I don't miss anything.

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Expert:  Anikesh G replied 13 days ago.

May I know which account has been used for a phishing exercise?

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Customer: replied 13 days ago.
Expert:  Anikesh G replied 13 days ago.

Please allow me a moment.

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Expert:  Anikesh G replied 13 days ago.

Are you able to log in to your Yahoo account?

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Customer: replied 13 days ago.
Customer: replied 13 days ago.
Prefer that you not take over my computer. Can we continue please
Expert:  Anikesh G replied 13 days ago.

Are you able to see incoming messages to your inbox now?

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Customer: replied 13 days ago.
not into my Inbox since this phishing happened but all my messages are now coming into my Archive folder
Customer: replied 13 days ago.
Please continue
Customer: replied 13 days ago.
Are you still there?
Expert:  Anikesh G replied 13 days ago.

I would suggest you follow the below steps first and check if it's working:

  1. Click File > Options > Advanced.
  2. Under AutoArchive, click AutoArchive Settings.
  3. Uncheck the Run AutoArchive every n day box.

I hope this helps.

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Customer: replied 13 days ago.
Where do I find 'File'?
Expert:  Anikesh G replied 13 days ago.

Are you able to find the settings option?

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Customer: replied 13 days ago.
no
Customer: replied 13 days ago.
just found it
Expert:  Anikesh G replied 13 days ago.

In that case, please connect with yahoo customer support using the below link. The support agent will get in touch with you and fix your issue:

https://www.yahoo.com/subscriptions/products/yahoo-plus-support-help

I hope this helps.

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Expert:  Anikesh G replied 12 days ago.

Is your issue fixed now?

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Expert:  Anikesh G replied 12 days ago.

I hope I have provided you with helpful information.

If you have any questions or want any additional information, please don't hesitate to ask.

And thank you for using Justanswer.com.

Best Regards,

Anikesh


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