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Ask Jason Jones Your Own Question
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 33998
Experience:  Over 15 years of professional experience.
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I’ve forgotten my password and apparently not answering all

Customer Question

I’ve forgotten my password ***** apparently not answering all the security questions right 😩
JA: Are you logged into your email account on any other devices?
Customer: An old phone which I cannot find
JA: The Email Technician will be able to walk you through that. Do you have security questions or a phone number on file to help reset your password?
Customer: security questions
JA: Anything else you want the Email Expert to know before I connect you?
Customer: only that I have some really important emails I need to access
Submitted: 6 days ago.
Category: Email
Expert:  Jason Jones replied 6 days ago.

Hello,

You have reached JustAnswer.com. Thank you for giving me the chance to help out today. I'm Jason, your expert for today. I am glad to assist you. My goal is to provide you with excellent service regarding your email account.

Expert:  Jason Jones replied 6 days ago.

May I ask who is your e-mail provider? In other words, what comes after the @ sign in your email address?

Customer: replied 6 days ago.
Live.co.uk
Expert:  Jason Jones replied 6 days ago.

Hello again,

Thank you for responding. I will post the needed information on this page, momentarily.

- Jason

Expert:  Jason Jones replied 6 days ago.

Hello again,

Thank you for your time and patience while I compiled the information below.

I will help you follow the instructions that I've typed below to make it easy for you to recover your account and data.

Microsoft allows its users to reset their passwords in one of several ways. Those varied resolutions are outlined, below.

Resolution #1:

Start the recovery process detailed on the page linked below:

Email Recovery: https://account.live.com/password/reset

Resolution #2:

If manually resetting your password ***** work, you may try submitting a recovery request on the page linked below:

Recovery Request: https://account.live.com/acsr

Resolution #3:

If necessary, you can directly contact Microsoft Support on the page linked below:

Contact Microsoft: https://support.microsoft.com/en-us/contactus/

Resolution #4:

If you prefer to speak with someone on the phone rather than by email, a list of phone numbers for Microsoft is found on the page linked below:

Microsoft Phone Numbers: https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Resolution #5:

If the account is locked, you may unlock it on the page linked below:

Locked Account Recovery: https://www.microsoft.com/en-us/concern/accountreinstatement

If you need more assistance or have any trouble, please let me know. I am happy to continue to assist you until we resolve the problem.

Thank you,

***** *****

Expert:  Jason Jones replied 6 days ago.

Hi,

It's Jason again. I just wanted to check to see how you made out with your issue regarding your Live.co.uk account.

Expert:  Jason Jones replied 6 days ago.

Hello,

I hope I was able to answer your question. If you would like to ask me another question in the future, you can add me as a favorite Expert. You'll have the option to do that on your "My Questions" page if you choose to rate our interaction or you can request me by name if you wish, again my name is ***** *****.

Thank you,

***** *****