Also, my PA has outlined the full sequence of events and exactly how late the payments have been / correspondence, etc below:Payments to Dream Kleen have been late since October as detailed below. Prior to that I have the date the payment letters and cheques were prepared, however I am unable to confirm when these were sent.
On the 5th January we were notified of the change of staff cleaning our offices and correspondingly a change of dates they were able to clean.
This was responded to on the 6th January with agreement on staff and days. Concern was raised regarding the contract detailing 2 hours to complete the cleaning when actual time taken is about 40 minutes and areas of cleaning not being completed.
Paul responded the same day confirming he would make the cleaner aware of the actual requirements and requested notification if work was substandard.
Karen responded to Paul on the 7th January querying the contracted hours and incomplete work and suggested we would monitor this.
Paul responded the following day explaining he had cleaned the office with the usual staff member on the evening of the 7th, once again requesting Karen get in touch if the work not satisfactory.
Karen followed up on the 8th January expressing there had been improvement but not all the contracted work was complete.
On the 29th January we gave notice to Dream Kleen via email and on the 30th delivered the notice by hand to their office building.
On the 31st January Paul emailed regarding overdue payments, and that he had suspended the cleaning due to this. He requested payment for the outstanding amount on/before 2nd Feb otherwise interest and debt recovery costs would be enforced. He also informed us that he had suspended the service and we would be charged for the full notice period.
On the 2nd February a profuse apology was sent to Paul for the late payment due to an error regarding the payment date, and that we hoped this resolved the matter and service would continue.
Paul responded on the 7th February in a terse manner not accepting the apology and error that was given to him on the 2nd. He stated he would expect all invoices to be paid in line with their terms up to the termination of the service, otherwise service would be suspended and we would be charged, and the final invoice would be required to be paid in advance of service provided.
Karen responded on the 8th explaining the dissatisfaction regarding the standard of service, and that whilst in the 3 month notice period they are obliged to fulfil their commitments. A request to meet at the office before the next cleaning scheduled on the 11th February to discuss was made.
On the 9th February Paul expressed dissatisfaction with the late payments and his refusal to partake in any meeting. He explained he was terminating the service from this date due to late payment and the invoice will include service up to this date. On final payment he would arrange for the cleaner to post the key at the office.