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taratill, Solicitor
Category: Employment Law
Satisfied Customers: 6464
Experience:  15 years experience of advising on employment law matters
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I sent a rude email to one of my clients stating that he was

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i sent a rude email to one of my clients stating that he was a bully but also cc my boss and bc two of his work colleagues. he has come back to say that he is going to his company solicitor because of this. what will happen to me?
Hello my name is ***** ***** I am happy to help you today. What has your employer said about this?
And how long have you worked there for?
Customer: replied 2 years ago.
My employee is not bothered by the email, I have worked here for 17 years.
Hello is the employer is not bothered then there is nothing to worry about, there is no action this person or their company can take against you for this.
If you have any further questions please do ask.
If I have answered your question I would be grateful if you would take the time to rate my answer. Thank you and all the best.
Hello is there anything further you would like to know about this as I can see that you have not yet rated my answer?
Customer: replied 2 years ago.

I do not understand what my boss has to do with this. I sent the email to one of my clients and bc two of his employees. He has written to me and informed me that he is seeking further action through his company solicitor. Does this mean he can take this no further?

If it was sent in the context of your employer and it upsets the client then your boss may not be happy you sent it.
Can you tell me what your email said? It is highly unlikely that he can take action against you personally for this.
The worst that normally would happen is that the client would not want to do business with you anymore.
Customer: replied 2 years ago.

  • it was sent to my client, I have copied in below what I wrote. I also send a copy to my boss and also sent to two of my clients colleagues under bc so that he would not know that I had sent a copy to them as well.

basically I asked for a satisfaction survey to be sent to us, he did not answer on my first email so I sent another stating 2nd request underlined. this is his response to me:

  • Good Afternoon

  • You have lost my account; does that answer your satisfaction survey?

I then sent an email back to him stating:

  • Mark,

  • You are a very rude little man. There was no need for a response like that. I now know why everyone within your company thinks you are a vindictive nasty little bully.

That is it basically, I have received another email from him now saying:

  • Good Morning Tracy

  • I have pass your e-mail to our solicitors and they have told me that I have a potential actionable case for libel agents you personally, because you not only sent the e-mail to me but you also copied in your boss and to add to that you also blind copied other CooperVision employees, undisclosed number.

  • Please can you justify your statement that starts “Everyone within your company………………..

I have not answered this email, nor do I intend to but just wondered if he did have a case or not?



I think he is just trying to threaten you, his company solicitors are not going to take action on his behalf for libel because it would cost them tens of thousands of pounds to raise such a claim and you can only claim damages , i.e. on the basis of a real financial loss as a result of this. He is not going to suffer a financial loss as a result of this.
Furthermore it is very difficult to prove libel, this an be defended on the basis that it is your opinion and the comment was not publically made as it was sent to a few employees. It is unlikely that this communication in the context of business would be deemed to amount to libel.
This is why I do not think you need to worry.
I would not recommend sending similar emails in the future though.
If you have any further questions do ask. If I have answered your question I would be grateful if you would take the time to rate my answer. Thank you and all the best.
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