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Does her contract say anything about this?
Thank you. I wouldn’t say that any specific employment laws have been broken just by this isolated request. Obviously, if someone is off work with stress generated through work, the employer needs to be wary of that and try not to give rise to any further issues that may worsen the stress. If she has specifically asked not to be contacted by the employer, apart from HR, then continuous requests for contact could amount to harassment. For this to happen they need to have made unwarranted attempts to contact her on more than one occasion. Therefore, if she has specifically requested to have no contact from management and they continue to try and get in touch, she can potentially argue this is harassment.
In terms of whether she has to take the phone call, no she does not. She can request it is HR who speaks to her about it, although if the manager does not feel this is appropriate, she can instead request that this is discussed in writing. Nothing in law says that such a discussion must be conducted over the phone.
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potentially...but the only way to challenge such a breach is resigning and claiming constructive dismissal so whether she wants to go that far at this stage is up to her
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