Many thanks for your patience. Under the Working Time Regulations 1998 the employer would have an obligation to endure that their workers have sufficient breaks, both during and in between shifts. In terms of daily rest, that is 11 hours uninterrupted rest in any 24 hour period. So whilst there could be 5-6 hours rest between shifts, the requirement of 11 ours continuous rest in 24 hours must still be fulfilled.
In terms of any money owed to her, such as bonus or furlough, that can be pursued through the Employment Tribunal if needed.
Before a person can make a claim in the employment tribunal, they would be required to participate in mandatory early conciliation through the Advisory Conciliation and Arbitration Service (ACAS).
The purpose of this process is to allow ACAS to mediate between the claimant and respondent to agree on an out of court settlement in order to avoid the need for legal action in tribunal. The respondent does not have to engage in these discussions, or if they do and the talks are unsuccessful, the claimant will be issued with a certificate allowing them to make a claim.
However, if a settlement is reached, the claimant would agree not to proceed with the claim in return for the agreed financial settlement. Other terms can also be agreed as part of the settlement, such as an agreed reference.
The next steps you need to take in order to initiate the conciliation procedure are to contact ACAS, either online by filling in the following form (https://tell.acas.org.uk/find-a-solution-to-your-employment-dispute), or by phone on 0300(###) ###-####
If the conciliation process was not successful and you then wanted to make a formal claim in tribunal, you can do so here:
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