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Hi thank you for your enquiry and patience. I will review the letter now.
Hi, I have had the opportunity to read your draft letter. I am sorry to hear of your situation. This is going to be purely based on the bank's discretion regrettably. That you did allow another person who was not named on your account to use your card and your card was used to commit an offence is what links you to the offence and hence the CIFAS marker. You were a victim in your relationship, however the bank will be concerned that you waited a long time before contacting them and as sich they will not have been able o recover money taken from your account by the fraudsters.that they are asking you to pay the £1000 shows they believe you were party to the fraud. Did you tell the police you had been forced to give your bank details? if you had that report could be of some assistance. The reasons you are seeking to get it removed are not legal grounds and they appeal to the bank's understanding and discretion and for that reason the draft that you have done would be ok. If you can get a supporting letter from your doctor if your mental health issues are on your file or if you ever told them of the abusive boyfriend that would really help your case. Please change plea to plead.
I hope this helps but if you would prefer to talk to me you can ask the call offer and I will be able to address any further questions you may have by phone. Calls are chargeable so please do not accept if the chat is sufficient for you. All the best
You are welcome. If your doctor's letter is very supportive of you and can show that you were a victim yourself then hopefully the bank will understand if they still refuse to do anything with the marker and their reasons for refusal are unreasonable then you can escalate to the Financial Ombudsman service
No problem. You were very young too at the time so i would like to think your therapist/doctor will mention that too.
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