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Hi, this is Jim and thanks for the further question. Yes, that's no problem, if you can show me your response - I will advise further
Hi there, if you say something like this: Dear Sirs,
I write further to my letter before action, requesting a full refund and to your email received earlier today. Your email makes no reference to our letter and our request which is most disappointing. By your own admission, the gearbox was faulty/incompatible with the truck and as such, you sold a vehicle which was defective and not fit for purpose. The expectation of a £75,000 vehicle is that it should be free from defects and fit for purpose. I realise you have attempted a repair - you are only permitted after 30 days to make one repair, which if that fails then a full refund is required. The repair is allowed on the proviso there is no great inconvenience to myself as a consumer. As you know, we collected the vehicle on 19th July 2020. Given the serious issues I returned the vehicle to you on 25th August. We are now some 13 months on from my order for the vehicle. Given the passage of time, the fact that I no longer have any confidence in this vehicle - I ask you again, for a full refund of £75,000.00. This is a consumer contract, I have a right to reject the vehicle due to the serious issues and the fact I have been at great inconvenience of over a year to receive a workable vehicle. Please confirm by return that you will refund me in full - I will need cleared funds by 4 pm on 23rd September 2020 and if you do not pay I will have no option but to issue county court proceedings for my losses. I sincerely ***** ***** is not necessary and I await hearing from you. Yours sincerely,
I hope this helps - please feel free to ask me anything else. I am free later today for any follow up questions.
Yes, the 30 days is viable unless it puts you at inconvenience - which it has done as you still don't have a working vehicle after a year. He had one repair attempt so you are now within your rights to claim a refund and not the vehicle back. The law just says that if the vehicle is faulty, and you tell the dealer after 30 days of ownership, they are allowed one repair attempt unless that repair puts you at inconvenience. The facts are clear in my view though and I do not see the court having difficulty in giving you the refund
Yes that looks good - let me know how you get on - I hope it works. Many thanks,