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Hello, I hope you are well. My name is***** am a solicitor advocate and I will be assisting you with your question today. I am very sorry to hear of the problem you are experiencing and I will do my best to help you with this matter.
Unfortunately not all requests and purchases made online can be cancelled and refunded. Electronics, downloads, codes etc are certainly items that fall into this category.
When making such requests, unfortunately you do need to take care of the companies terms and conditions. Once a request has bean made and they Strat to process the request you are bound to that. So, sorry to say but you would not be in a position to obtain a refund unless the company chose to do so willingly.
You could certainly try them to raise a refund, but legally there is no obligation.
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