Ask an European Law Question, Get an Answer ASAP!
Hi, welcome to JA, I amCustomerone of legal experts here. My goal is to provide you with the best experience possible and answer any questions which you may have about your current situation. I may not respond immediately, this is because I may need a few minutes to read what you shared above, type and respond to you. Feel free to ask any follow up questions as needed until you are satisfied.
What is the customer demanding of you? Kindly give me a bit more information as to what exactly is happening.
Kindly give me a minute. I am reading what you have typed in order to provide you with a written response.
I thank you for your patience. I agree with the poster you have taken.
Ordinarily if work was done by you which was not done to an acceptable standard, that is, with reasonable skill and care, the customer would have had a recourse against your company by virtue of the Consumer Rights Act.
What the customer ought to have done was to come to you with respect to the issue and request for you to fix it. In this case, you are correct in saying it would be very difficult for the customer to prove that the fault that they are now speaking of is as a result of your poor workmanship. Further, the third party contractor would have no personal recourse as against you. You did not put them on the job neither did you enter into an agreement to pay them. Their cause of action would be as against the person who employed and/or contracted to them.
Can I clarify anything for you? I hope I have answered your query in a way that is simple and easy to understand. If anything remains unclear, I will be more than happy to clarify it for you. In the meantime, thank you once again for using our services.
Yes it would be between the third party and the customer not you. If at all you are liable, the customer would then have to bring legal action against you directly and not the third party.
Based on what you have said, I do not believe you are now liable to the customer.