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Hello, I'm an adviser with JA and I will try to help you.
Please note the following:
How are they supposed to pay for the energy and water bills if there is no expense fund?
Can you please clarify what kind of expenses/fees did the 2020 contract provide you had to pay for?
I suppose there are also expenses linked to the fact that the apartment is in a building.
I understand that you signed a 5-year contract in 2015 the fixed term of which expired in 2020.
Are you sure that the contract did not automatically renew for another term?
Did you possibly terminate it expressly?
How much extra does a call cost..
I'm a consultant and I do not deal with administrative aspects.
You may ask the Customer Service, but I am sure that you can see the price already from your account.
However, I could be available for a call at 18:00 BST.
Unfortunately, based on the information available, I cannot know if the contract was terminated timely and in compliance with the contractual provisions.
However, if the contract was duly terminated, from a legal point of view they cannot claim the fees for the period following the cessation of the effects of the contract, unless they were asked to go on managing the property and/or there was a conduct by the owner/owner's representative that could be interpreted as a withdrawal of the termination.
I can't see how they could legally "block the sale", unless this means that they have taken any formal step for the seizure of the flat to collect the debt or that they are, as a matter of fact, "getting in the way" to prevent the sale.
The police may say that because they consider these civil matters.
Formally reinstating them ad property manager (paying the "arrears") may be a practical solution, but I'm not so sure it's a good idea.
I think you should speak with a local lawyer first.
You may look for one who offers you a brief initial consultation free of charge so that you can explain your circumstances.
The principle that if a contract is duly terminated a party cannot charge new fees as it had not been terminated is a general principle of law.
But, as I said, it is to verify that the contract was duly terminated and/or that the termination was not revoked.
You are welcome.
Please do not hesitate to contact JA again if you need help and you may ask to speak with me directly if you wish.