As per my message last night I am away until Saturday.
To be clear, though you have had issues with billing, I have agreed to make this call to you for no fee, as the site will not pay me for two calls to one customer on the same thread. So whilst you are disappointed we did not speak last night, be assured that I am doing my best to try and assist you for no payment to me whatsoever. Which is more than most would do, I can assure you.
But in essence, to respond to your points:
1. Poor representation is not a ground for appeal
2. This is a claim against the solicitor for professional negligence, not grounds to ask the court to amend the order
3. All orders can be enforced on application - if they are not being complied with.
4. This is an issue to take up with the solicitor, as before
5. This is disappointing. If you disagree with the ombudsman you can complain, this is the section of their website pasted for you:
If you are unhappy with our service
If you are unhappy with the views we have reached about a complaint, please speak with the person investigating it in the first instance. They will explain our process for dealing with disagreements about our views.
If you are unhappy with the level of service we have provided please let us know. We take complaints very seriously and want to make sure we put right anything that has gone wrong. Our procedure for handling complaints about our service is separate to the process that applies when you disagree with our views about the complaint you have brought to us. Please speak to the person handling the case in the first instance.
All complaints about our service or staff conduct should be emailed to, *****@******.*** if you have been unable to resolve the issue with the person handling the case.
They will either be handled as complaints about our service or investigated under our HR policies as appropriate.
Senior managers and OLC Board members are unable to get involved in any way in, individual cases or Ombudsman’s decisions. The Chief Ombudsman has an overall independent statutory responsibility for the complaints that are brought to us but has the option to delegate her powers to other ombudsmen and investigators.
How you can let us know about any concerns you have about our service is explained in this factsheet.
6. You apply to court for this, as previously
Let me know if I can clarify anything and as I said, we can try and speak at the weekend.