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Thank you for the additional information.
This is an email service and not necessarily a text or chat service as such there will be unavoidable delays in the response times at times.
That being said, if it is that the contact arrangements are not working out and there are genuine concerns about their well being when with dad, you can make an application to the court for a variation of the order. In doing so, you may ask for contact to be reduced or for it to be done by supervision ( that is, a third party is there when he visits with the boys). I must warn you though the court is loath to deny a parent access to their child simply because of the parents themselves not getting along. In addition, because of the age of your boys the court will take their best interest into account and may ask them how they feel about any agreement arrived at.
You have mentioned that you did mediation before. You may consider varying the agreement via mediation again. This you will find will be a cost effective way of coming to some alternative arrangements.
All the best