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You should tell your ex that you will apply for a Child Arrangements Order if the current contact arrangements are not working. The application for contact can be made on form C100 with a fee of £215.00 payable to HMCTS and submitted to your nearest family court
The court would however want to see that you have tried mediation first and if this fails or a party does not attend you can then file such an application.
I will send you a link for further information and where you can find a mediator.
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