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Hi thank you for your enquiry and patience. Did you contract Samsung for repair and they have failed to repair at all or within reasonable time OR you purchased the good from Samsung and it was damaged and you returned it for them to fix? What have you incurred the £3,750 for - purchase price or repairs?
Hi was it new equipment still under warranty? or you returned it to them as seller or manufacturer?
Dont worry about the call offer i totally appreciate. I am not going to be as quick responding as this is an email service but I will do my best to respond without too much delay