Thank you for your patience and your enquiry.
Sorry to hear what has happened. It is deeply frustrating when you have been seeking guidance and no one has pointed out your entitlement to you.
I will admit from the outset that this is a very tricky area. I am not aware of any case law where someone has taken the government to court and have been able to successful challenge the fact that due to their negligence they were unable to claim benefits for some time. I have done some reading on the area, and I have seen where the Tax Credit Act does allow for a review of your entitlement to be made where as a result of the negligence of someone you did not receive the full benefit you were entitled to.
there does not however seem to be an automatic route to getting this award and you may ultimately have to make a complaint to the DWP or alternatively bring legal action against them.
If you opt to go via the route of a complaint, you will need to contact the DWP and ask for their complaints resolution department. Once you receive this, make a written complaint about what has happened.highlighting in particular their failure to point out your entitlement notwithstanding having asked on several occasions for the information. If after having complained you have not received a response or the response received is not favourable you may escalate to the Parliamentary and Health Ombudsman. Here are their details. You. It’s however first exhaust all internal complaints procedure before escalating to the Ombudsman.
Can I clarify anything for you?
Hopefully, I have answered your query in a way that is simple and easy to understand. If anything remains unclear, I will be more than happy to clarify it for you. In the meantime, thank you once again for using our services.