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Hi, I'm Lea
I am sorry to hear of your dilemma. If the child is isolating, then you cannot have contact with him, that would defeat the purpose of the isolation.
THe police would not get involved in this - they are for criminal matters and this is a civil matter. If you felt the mother breached the order without reasonable cause, your route to enforce would be via the courts by way of an enforcement application on form C79. I do have to forewarn that given the child has been sent home to isolate, it would appear the mother has good reason to not follow the order and therefore you are unlikely to get a good outcome from an enforcement application.
I know that this is not the news you want to hear, but I have a duty to give accurate guidance. You could suggest spending some time on Skype/video calls with your child instead - or arrange to have him for extra time once his isolation period is over.
The following is useful info to assist you with the site:
It is horrible, and upsetting for both you and your son - but I do think that planning something nice with him on an additional weekend another time will help. The mother should agree to this as it is reasonable.
You will need to speak to customer services about your account as I don't have any access to that info.
You're very welcome.
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