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The simply answer is that the CSA gets it wrong sometimes and in fact I have seen a lot of times where they have in fact gotten it wrong. So the fact that they say he is in arrears does not mean this is in fact the case.
I recommend that you write to them disputing the amount being charged. It is best though to put your dispute in writing , this is so as to ensure you have record of your complaint/dispute having being made. Once you have put your dispute in writing they are mandated to review.
It is also beneficial if you were able to include with your letter copies of your bank statement which clearly shows the money being deducted from your account.
Can I clarify anything for you? I hope I have answered your query in a way that is simple and easy to understand. If anything remains unclear, I will be more than happy to clarify it for you. In the meantime, thank you once again for using our services.