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J.T., Technician
Category: Exercise Equipment
Satisfied Customers: 327
Experience:  I have over 10 years experience in all fields of fitness equipment repair and service.
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The console & incline are working but the belt won’t move,

Customer Question

Hi the console & incline are working but the belt won’t move
JA: What's the brand/model of your equipment?
Customer: T7.0
JA: How long has this been going on with your equipment? What have you tried so far?
Customer: It was working fine last week, I’m unsure what to try
JA: Anything else you want the Equipment Expert to know before I connect you?
Customer: No
Submitted: 6 months ago.
Category: Exercise Equipment
Customer: replied 6 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer: replied 6 months ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Virtual-mod replied 6 months ago.

I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.

I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.

Thank you!
Expert:  oleksandrav-mod replied 6 months ago.
I apologise as we have not yet been able to find a Professional to assist you. Do you wish for me to continue to search for someone to assist you or would you like for us to close your question at this time?
Thank you for your patience,
Expert:  Dan T. replied 5 months ago.

Welcome to the site! I'm Dan and I'd be happy to help. Sorry to hear about your treadmill, and also that you've been waiting so long! I know that can be frustrating. Please take a look below and post back with answers...

1. How old is your treadmill?

2. How much is it used?

3. When was the walking belt last lubricated?

4. Have you performed any disassembly or repairs yet?