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Mike, Ford Technician
Category: Ford
Satisfied Customers: 39198
Experience:  Tech Expert
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I had a USB stick with some 450 tracks on which worked perfectly

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I had a USB stick with some 450 tracks on which worked perfectly in my previous car. In my new Focus it plays alphabetically, not consecutively. My dealer said I needed to create a playlist, but whichever programme I use it either does not recognise the USB media or plays alphabetically again. I need step-by-step guidance please. First Ford since 2000E!


I even tried re-naming the tracks with a prefix aa, ab, ac etc but made no difference.


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Customer: replied 4 years ago.

Still waiting!


Thank you for getting back to me. We will continue to look for a Professional to assist you.

Thank you for your patience,

Hello and Welcome..

My name is XXXXX XXXXX Im sorry to see you have had a delay on your question.

I'll be honest with you - I suspect no one has replied to you because the answer such as it is, is not good news -

Basically, there is no answer to this - I know this is the case with these systems - that at least at present, is how they work - even as you have described.

This has been the case with others - similar issues - with other vehicles and in time, the manufacturer will ( usually ) come out with a software update that they carry out for free ( when it comes out ) so that the play mode will operate as you are describing it should . Presently though, Im afraid there is no software out to change the way the system reads the there is nothing possible - at least not at the moment.

Too - Ford wont tell you when this comes out - Dealers get Tsbs / notices of such "fixes" as and when they come available - so it really is a case of every so often calling them to ask ...

Im really sorry there is no solution to this for now.. it is as above- but again, in time, when enough people complain to the dealers as you have, they will realise this is an issue their customers are not happy with and issue a "fix" as above....

Once again - Im sorry its not good news - but at least you know the situation now and the future - so to speak..

Kind Rgds to you -

.>> >> > .........Please do click on the "OK/ Excellent ratings" for me as that's how Im credited for helping you - Thank you in advance for that...

You can and are most welcome to get back to me anytime you might need - clicking the OK ratings does not close you out at all..

Rgds, MIKE.

Mike, Ford Technician
Category: Ford
Satisfied Customers: 39198
Experience: Tech Expert
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