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Gallagher99
Gallagher99, Senior Vehicle Technician
Category: Ford
Satisfied Customers: 3342
Experience:  SVQ LEVEL 3, QAULIFIED FORD SENIOR TECHNICIAN , ATA REGISTERD ,12 YEARS EXPERIENCE
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Ford tourneo 2013, service at local garage failed to change

Customer Question

ford tourneo 2013, service at local garage failed to change diesel filter has come back with a fault P2463 generic unreconised by laser code reader
Submitted: 4 months ago.
Category: Ford
Expert:  Gallagher99 replied 4 months ago.

Hi there , good evening to you and sorry for the delayed response

My name is ***** ***** I would be happy to assist you Tonight

do you still require technical assistance with this concern

Is the vehicle in limp mode

Is engine management light on

Is this the only code logged

What type of driving does the vehicle do ie excessive idling /cold short trips

Kindest regards ***** *****

Brian

Customer: replied 4 months ago.
Thank you for your reply, as you are asking these questions l take it you dont know.
l will there for work on a process of elimination.
please take me off your books
Expert:  Gallagher99 replied 4 months ago.

Hi there no worries

But unfortunately I need to ask questions to gain more information

I do know what the code means (dpf soot acculimation )but there is several things in the system I need to rule out as possibilities of the cause unless you want to start throwing parts at the vehicke it for no reason this the reason for getting more information in order to give you the best advice

Kindest regards ***** *****

Brian