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Gallagher99
Gallagher99, Senior Vehicle Technician
Category: Ford
Satisfied Customers: 3765
Experience:  SVQ LEVEL 3, QAULIFIED FORD SENIOR TECHNICIAN , ATA REGISTERD ,12 YEARS EXPERIENCE
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Information display light is on for hours even the engine is

Customer Question

information display light is on for hours even the engine is not on
JA: Just to clarify, what are the exact lights you're talking about?
Customer: information display
JA: What is the model/year of your Ford?
Customer: kuga 2010
JA: Are you fixing your vehicle yourself? What have you tried so far?
Customer: its been on for hours and i'm quite ina worry that might be the cause of my battery drained so quick
JA: Anything else you want the Mechanic to know before I connect you?
Customer: causes why my battery is having voltage drop so quickly
Submitted: 14 days ago.
Category: Ford
Customer: replied 14 days ago.
I went to the garage and aired my queries but they can't answer why the battery is draining that quick until they will check the car itself and the cost of it is quite expensive
Customer: replied 14 days ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer: replied 14 days ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 14 days ago.
didn't ask for the price but they said its expensive due to that situation
Customer: replied 14 days ago.
my concerns are.. I got 1 occasion that my battery cannot start the engine and 1 occasion my battery was dead the next morning. phoned aa and they manged to jump start my battery then the technician said that my battery was draining that quick then I went to the garage the next morning and did my queries. at present my information display light (where the mileage can be seen) is still on even the car is in my driveway for several hours
Expert:  Gallagher99 replied 13 days ago.

Hi there good morning you and sorry for the delayed response

My name is Brian And I would be happy to assist you Today

 

 

do you still require technical assistance with this concern

kindest regards in advance

brian

 

 

Customer: replied 13 days ago.
Yes please
Customer: replied 13 days ago.
Good morning
Expert:  Gallagher99 replied 13 days ago.

Hi there no worries

ok is it the cluster centre lcd display that is staying illuminated

and how long does it take if it does shut off

 

have you only just noticed this

is it flattening the battery

 

kindest regards in advance

brian

Customer: replied 13 days ago.
It’s on overnight... noticed it when I checked thru the window before opening the door... I don’t know if that’s d cause of draining in my battery... this is d reason why I contacted you guys to find answers.. thank you
Expert:  Gallagher99 replied 13 days ago.

Does the vehicle have Bluetooth voice control

 

kindest regards in advance

brian

Customer: replied 13 days ago.
Yup but the car stereo is dead since the battery went dead as well
Customer: replied 13 days ago.
I cannot turn d stereo on
Expert:  Gallagher99 replied 13 days ago.

Are you free to discuss this deeper over the phone due to the complexity of the fault

kindest regards in advance

brian

Customer: replied 13 days ago.
Will inform you because I’m doing food shopping right now... how should I contact you?
Expert:  Gallagher99 replied 13 days ago.

Just accept the phone call request and enter your details and I will call you when best suits you

kindest regards in advance

brian

Customer: replied 13 days ago.
Yup will give you a buzz when I’m at home... thank you
Customer: replied 13 days ago.
Hi Brian I’m ready
Expert:  Gallagher99 replied 13 days ago.

Hi there can you accept the phone request

Kindest regards in advance

brian

Customer: replied 13 days ago.
Yup ok thanks
Customer: replied 13 days ago.
I don’t want to pay such amount... coz I thought it’s part of the service you provide
Customer: replied 13 days ago.
Just please let’s do this way if you possibly resolve my concerns... thank you
Expert:  Gallagher99 replied 13 days ago.

We can continue through email if you wish

but there is a lot to go through thus the phone is a lot quicker

kindest regards in advance

brian

 

Customer: replied 13 days ago.
I know but that’s too much ... thank you
Expert:  Gallagher99 replied 13 days ago.

hi there no worries

 

ok the cluster Should shut down after around 45 minutes (can bus system goes to sleep )

 

if the cluster is staying alive longer than i.e. one hour and is draining the battery that means that something is still awake on the high-speed or the medium speed can bus network

is the communication network that connects all the modules in the vehicle

the instrument cluster is the gateway between the high speed and the medium speed can bus systems

in most cases that I have seen this fault has been caused by either the Bluetooth module staying on or water in the passengers fuse box (passengers footwell )

and keeping the can bus system awake

but most commonly it’s the Bluetooth module

 

If you need any further help or technical assistance going forward

please let me know and I will do my upmost to assist you

If you are satisfied with my answer /advice thus far

PLEASE REMEMBER TO RATE MY ANSWER

as is how iam Accredited for my advice and to build my online profile

Kind regards in advance and have a nice day

 

positive feedback Is kindly appreciated

 

Kindest regards in advance

Brian

Customer: replied 13 days ago.
But my car stereo system/Bluetooth is dead,might be busted fuse, how could this possibly be?
Customer: replied 13 days ago.
I’m not sure if that’s the cause of draining d batteries due to the info display light
Expert:  Gallagher99 replied 13 days ago.

Did this happen out of the blue

can you check fuse 112 in the passengers fuse box

Customer: replied 13 days ago.
Yup it happened when d battery was low... jumped start battery then it’s gone
Expert:  Gallagher99 replied 13 days ago.

Check fuse 112 (blue) 15 amp fuse firstly

kindest regards in advance

brian

Customer: replied 13 days ago.
Is it in d glove box d fuse box
Expert:  Gallagher99 replied 13 days ago.

Yes fuse box underneath glove box in passenger footwell

kindest regards in advance

brian

Customer: replied 13 days ago.
Ok I will find it
Customer: replied 13 days ago.
Fuse 112 blue it’s fine
Expert:  Gallagher99 replied 13 days ago.

What is your registration number

and what audio unit do you have fitted

us touchscreen sat nav

Customer: replied 13 days ago.
EO10uek...
Expert:  Gallagher99 replied 13 days ago.

Hi thanks

ok can you also check fuse 108 in the passengers fuse box

if this is ok then this unit has a fuse at the rear of the unit but you will need special radios tools/pins to remove and check the fuse

kindest Regards in advance

 

brian

Customer: replied 13 days ago.
I don’t have special tools to remove it
Customer: replied 12 days ago.
Good morning... I have a question regarding my car’s concern, why is the dead car stereo focusing on why my battery is draining that quick? You said it might would be d Bluetooth and what’s that on battery draining that quick? This morning, my car alarm sets off without anything at all and I’m quite blessed that I managed to turn d engine on but quite struggling to start... please do give right diagnoses and solutions... for me it’s not my concern if my car stereo not working... you’re right probably that d fuse of the stereo is busted but I don’t have any tools for it at present... please do give me practical solutions.. many thanks
Expert:  Gallagher99 replied 12 days ago.

Hi there good morning to you

ok this is a complex diagnostic job thus why a phone call is much easier

basically one of the modules on the high speed or mid speed is staying awake

 

we need to Carry our Test using a digital Multimeter on the can bus networks to see what can network is alive

then you need to dissconnect one module at a time to find the offending module

I would rule the can you remove fuse 112 and see if this makes any difference as this is for the Bluetooth module (this is seperate to the audio unit )and is located behind the glove box

 


kindest regards in advance

brian

 

 

Customer: replied 12 days ago.
What should I observe after taking out fuse 112?
Expert:  Gallagher99 replied 11 days ago.

Hi there good morning to you

does the cluster still stay awake for over 45 minutes with this fuse dissconnected

kindest regards in advance

brian

Customer: replied 11 days ago.
Yup the light was switched off after 45 minutes or more when I checked on it... thank you
Customer: replied 11 days ago.
What’s the next move we need to do? Would you think this is the solution why my battery draining that quick?
Expert:  Gallagher99 replied 11 days ago.

 

Hi there good evening to you

ok if you put the fuse back in does the cluster stay awake like the original fault

as if it does then the Bluetooth module should be dissconnected as I suspect this is staying awake and keeping the can bus awake

 

This is located above the glove box (the glove box needs to be removed )


If you need any further help or technical assistance going forward

please let me know and I will do my upmost to assist you

If you are satisfied with my answer /advice thus far

PLEASE REMEMBER TO RATE MY ANSWER

as is how iam Accredited for my advice and to build my online profile

Kind regards in advance and have a nice evening

 

positive feedback /bonuses Is kindly appreciated

 

Kindest regards in advance

Brian

Customer: replied 8 days ago.
Good morning... information lights still on after I put the fuse 112 ... would you mind if you have a guide on how to remove the glove box on my ford kuga please? Thank you
Expert:  Gallagher99 replied 7 days ago.

Hi there good afternoon to you

I suspect the Bluetooth module is the cause of this issue

I have attached images to assist you

 

 

If you need any further help or technical assistance going forward ie wiring assistance

please let me know and I will do my upmost to assist you

If you are satisfied with my answer /advice thus far

PLEASE REMEMBER TO RATE MY ANSWER

as is how iam Accredited for my advice and to build my online profile

Kind regards in advance and have a nice evening and a merry Christmas

 

positive feedback /bonuses Is kindly appreciated

 

Kindest regards in advance

Brian