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Gallagher99
Gallagher99, Senior Vehicle Technician
Category: Ford
Satisfied Customers: 3765
Experience:  SVQ LEVEL 3, QAULIFIED FORD SENIOR TECHNICIAN , ATA REGISTERD ,12 YEARS EXPERIENCE
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I've had a problem with my satnav which says: "please insert

This answer was rated:

Hi there, I've had a problem with my satnav which says: "please insert original data carrier" and would like to resolve it
JA: What is the model/year of your Ford?
Customer: s-max titanium x 2012
JA: Are you fixing your vehicle yourself? What have you tried so far?
Customer: I've only looked online
JA: Anything else you want the Mechanic to know before I connect you?
Customer: not really

Hi there good evening you and sorry for the delayed response

My name is Brian And I would be happy to assist you Tonight

 

 

Ok this issue is due to an issue with vehicles sat nav SD card or nav CD (which ever is fitted as yours is on the change )

Had the sat nav been Working ok or have you just got the vehicle

 

kindest regards in advance

brian

Customer: replied 7 days ago.
Hi Brian, no the satnav never worked. I got this car second hand..
Customer: replied 7 days ago.
I can play CDs, I mean the CD drive is there but can this be used for this purpose?
Also, I read somewhere that the SD card slot is underneath the cover behind the volume knob

Hi thanks

ok it’s most commonly the SD card has failed or is missing

some have an SD card in the centre console under the arm rest assembly others have it in the unit (you need to remove the power button (Pulls off ) and then flick the surrounding cover off and see if the SD card is installed

 

If you need any further help or technical assistance going forward

please let me know and I will do my upmost to assist you

If you are satisfied with my answer /advice thus far

PLEASE REMEMBER TO RATE MY ANSWER

as is how iam Accredited for my advice and to build my online profile

Kind regards in advance and have a nice evening

 

positive feedback Is kindly appreciated

 

Kindest regards in advance

Brian

Customer: replied 7 days ago.
I need to know where can I get an SD card like that :) I was not given to me when I got the car you see. Can I just get a new SD card and copy something on it, if yes, what should that something be? :)

Hi there

the SD Card has to be purchased from your ford parts department due to compatibility issues

On some models you can get a TOM TOM one from your ford parts department as these are cheaper than the ford SD cards

 

Hi there good evening you and sorry for the delayed response

My name is Brian And I would be happy to assist you Tonight

 

 

 

 

Gallagher99 and other Ford Specialists are ready to help you
Customer: replied 7 days ago.
OK Brian, thanks. I'll contact Ford..