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Gallagher99
Gallagher99, Senior Vehicle Technician
Category: Ford
Satisfied Customers: 3961
Experience:  SVQ LEVEL 3, QAULIFIED FORD SENIOR TECHNICIAN , ATA REGISTERD ,12 YEARS EXPERIENCE
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Bought ford galaxy automatic from liverpool they delivered

Customer Question

Bought ford galaxy automatic from liverpool they delivered end of dec car was fine they drove down from liverpool next morning car sterted fine drove short distance and she cut out restarted car no prob drove short distance same happened drove long distance no prob next morning same issue and same since showing transmission malfunction any ideas please
Assistant: How many miles are on the car? Is it the original transmission?
Customer: 140.000 and as far as i know original transmission
Assistant: What is the model/year of your Ford?
Customer: 2014 ford galaxy 2.0.tdci titanium
Assistant: Are you fixing your vehicle yourself? What have you tried so far?
Customer: Took to garage they put it on diagnostic not showing any problem
Assistant: Anything else you want the Mechanic to know before I connect you?
Customer: No
Submitted: 5 months ago.
Category: Ford
Expert:  Gallagher99 replied 5 months ago.

Hi there good afternoon to to you and sorry for the delayed response

My name is***** would be happy to assist you Today

Have you have a diagnostic fault code check carried out as of yet

what is the registration number of the vehicle

does the small spanner light come up also as well as transmission malfunction

kindest regards ***** *****

brian

Customer: replied 5 months ago.
had a diagnostic machine on it this morning no fault found havnt noticed spanner come on reg LL14 SUX thank you
Customer: replied 5 months ago.
NO. DO NOT Want to switch to a live phone call
Expert:  Gallagher99 replied 5 months ago.

Hi thanks

ok most commonly this type of concern is caused by an oil flow issue in the powershift gearbox

the oil and filter must be changed every 3 years or 37.500 miles (whichever comes first )

This is imperative to the correct operation of the gearbox

was a fault code check done on the TCM(Transmission Control Module)

other issues that are common are the egr valve shorting our again you will get a transmission malfunction on the dash if this is the case

If you need any further help or technical assistance going forward

please let me know and I will do my upmost to assist you

If you are satisfied with my answer /advice thus far

PLEASE REMEMBER TO RATE MY ANSWER

as is how iam Accredited for my advice and to build my online profile

Kind regards ***** ***** and have a nice day

positive feedback / bonuses Is kindly appreciated

Kindest regards ***** *****

Brian

Customer: replied 5 months ago.
ARE YOU STILL THERE
Expert:  Gallagher99 replied 5 months ago.

Hi there yes did you receive my reply

Customer: replied 5 months ago.
im not paying 16 for phone call
Customer: replied 5 months ago.
is that it//????
Expert:  Gallagher99 replied 5 months ago.

thanks

ok most commonly this type of concern is caused by an oil flow issue in the powershift gearbox

the oil and filter must be changed every 3 years or 37.500 miles (whichever comes first )

This is imperative to the correct operation of the gearbox

was a fault code check done on the TCM(Transmission Control Module)

other issues that are common are the egr valve shorting our again you will get a transmission malfunction on the dash if this is the case

If you need any further help or technical assistance going forward

please let me know and I will do my upmost to assist you

If you are satisfied with my answer /advice thus far

PLEASE REMEMBER TO RATE MY ANSWER

as is how iam Accredited for my advice and to build my online profile

Kind regards ***** ***** and have a nice day

Do you know of the oil and filter has been replaced in the powershift gearbox

what is is the mileage of the vehicle

kindest regards ***** *****

brian

Customer: replied 5 months ago.
Gallagher99 Senior Vehicle Technician3197 ratings
Recommend this expertYour rating is 0
Expert:  Gallagher99 replied 5 months ago.

Hi there do you still wish to discuss this issue

As you didn’t answer the questions I posted

kindest regards ***** *****

brian