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Gallagher99, Senior Vehicle Technician
Category: Ford
Satisfied Customers: 3982
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I have a 2015 ford focus 1.5 zetec s Assistant: Are you

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Hello I have a 2015 ford focus 1.5 zetec s
Assistant: Are you fixing your Focus yourself? What have you tried so far?
Customer: 2 days ago the information screen on the dash went blank. Is this an easy fix and is it it OK to carry on driving the car until I can get it fixed as I have been told this may cause immobilizer problems
Assistant: How long has this been going on?
Customer: 2 days
Assistant: Anything else you want the Mechanic to know before I connect you?
Customer: No I don't think so

Hi there good evening to to you and sorry for the delayed response

My name is***** would be happy to assist you Tonight

Ok is it the sync /audio screen that keeps going blank (is this the sync 3 system )

Kindest regards ***** *****


Customer: replied 6 months ago.
No the sync screen is OK. It is the information screen between the speedo and Rev counter

Hi thanks

ok is this an intermittent fault or is it constant

is it completely black /blank or can the lighting be seen but no details

is the Rev counter and other gauges ok

What is your registration number

kindest regards ***** *****


Customer: replied 6 months ago.
Everything else is OK. Screen is not completely black it s dimly lit. Registration is YG15NBL

Hi thanks

ok the most common issue is an internal failure of the lcd display thus you can still see the backlight

the first thing I would advise is to disconnect the battery for 5-10 minutes to reset the cluster

if the fault is still present then you will Require a new instrument cluster to resolve the issue

If you need any further help or technical assistance going forward

please let me know and I will do my upmost to assist you

If you are satisfied with my answer /advice thus far


as is how iam Accredited for my advice and to build my online profile

Kind regards ***** ***** and have a nice evening

positive feedback Is kindly appreciated

Kindest regards ***** *****


Customer: replied 6 months ago.
Can this cause immobilizer to activate

Hi there no dissconnect the live battery terminal for 5 minutes then reconnect

Also the cluster isn’t part of the immobiliser system (unlike the mk2 focus )

although it shares a communication network with the BCMii (body control module ) which is the main immobiliser component

the lcd screen issue won’t impact the immobiliser system

kindest regards ***** *****


Gallagher99 and other Ford Specialists are ready to help you
Customer: replied 6 months ago.
Thanks very much