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Gallagher99
Gallagher99, Senior Vehicle Technician
Category: Ford
Satisfied Customers: 4170
Experience:  SVQ LEVEL 3, QAULIFIED FORD SENIOR TECHNICIAN , ATA REGISTERD ,12 YEARS EXPERIENCE
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My 2016 smax BK16 OSE Has a steering wheel lock malfunction

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Hi Pearl - my 2016 smax BK16 OSE Has a steering wheel lock malfunction and the engine won’t start. I’ve had diagnostics run on it think we have a fix but not sure.
JA: Have you checked the battery, particularly the terminal connections? Are they corroded?
Customer: couple of questions: 1. What root cause does this error have?
JA: What is the model of your '16 Ford?
Customer: . We think it might be a steering lock column replacement = part number av6n-3f880-ka - is this correct and would it need coding in
JA: Are you fixing your vehicle yourself? What have you tried so far?
Customer: i’ll check the model - give me a mo
JA: Anything else you want the Mechanic to know before I connect you?
Customer: the model is a titanium
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer: replied 1 year ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.

Hi there , good morning to you and sorry for the delayed response

My name is ***** ***** I would be happy to assist you Today

ok what fault code is logged on the KVM (Keyless Vehicle Module )

What is the registration number of the vehicle

kindest regards ***** *****

brian

Gallagher99 and other Ford Specialists are ready to help you
Customer: replied 1 year ago.
Hi Brian. Reg is BK16 OSE. Fault is Steering Wheel Lock Malfunction. Thanks, Ian