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Thegonnec, Judge
Category: French Law
Satisfied Customers: 90
Experience:  15 years experience as judge at Paris Industrial Tribunal
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I purchased an integrated dishwasher on the first day of the

Customer Question

I purchased an integrated dishwasher on the first day of the sales.
It was purchased from a store selling graded, ex-bankrupt stock etc.
I got a three month guarantee with the item.
We bought the dishwasher home and waited until today to install it as we had difficulty removing the old dishwasher.
We noticed that the door did not lock and that a catch seems to be missing. Therefore it cannot be used.
I didn't notice this before because the door is weighted.
I have cut the plug off the electrical lead so that we could feed the lead under the work top.
I would like to return the item and get my money back but know that this can be problematic in france!
What are my rights......what can i quote to the shop in french to get a refund, not a repair or credit note.?

Submitted: 4 years ago.
Category: French Law
Expert:  Nicola-mod replied 4 years ago.

I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.

I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.

Thank you!