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Hello, thank you for using this service. I wish to introduce myself. I am Michael, a Research Librarian with 20+ years of experience.
Very nice gift your boyfriend gave you but understand the difficulty of how to open. Pandora uses a specific type of snap clasp called a barrel clasp. Very firm as can be hard to open but instructions are below to help:
Tips as well as with a bit of practice you will be able to open and close the clasp
If though still having a bit of trouble that reaching out to a local Pandora store in your area or a trusted jewelry store can be of assistance.
I hope that the information provided has been found helpful. Also if you could please take a second to rate my assistance so that I know my help was found useful.