Hi,
I’ve now tried the hard reset several times. It didn’t work, but a pattern seemed to be emerging, so I took notes and the results are below.
Firstly, when I do the hard reset I never get the message at step 5. Instead the screen very briefly flashes white, then the Garmin logo reappears. When I then remove my finger from the screen there is no “Yes” message, but the device restarts. It clearly has done a hard reset though, because the settings have all returned to their defaults.
When restarting the device asks to choose a country location. I tried repeatedly in the UK & Russia. Here are the results:
Hard reset, Russia location.
Everything appears to work in cyrillic Russian.
But when I change to English and search in Address > Select Town in Россия:
Spell Town has same grey keys as before.
Search All has some [about 50%] letters & symbols greyed out, numerals are ok.
Change Country has all keys greyed out.
However when I simply use the Enter Search box all keys are working. When I search through Towns it also appears to be ok.
So in Russia location it works ok in Russian.
In Russian location but English language most keys work, except when searching via Address, which would be the most common search route.
Hard reset, UK location.
When I search in Address there is no town listed below “Select Town in”
When I select Spell Town all keys are ok. However whatever town I enter I always get “No marches found”.
Change Country has all keys greyed out.
However when I simply use the Enter Search box all keys are working. When I search through Towns it also appears to be ok.
So in UK location only some things work in English.
But in UK location when I try to use Russian most but not all keys are greyed out. However when I Change Country to Russia some keys are greyed out and some work.